Multi-award-winning Premium Letting Agents in Glasgow

I contract cleaning services to Western Lettings and have found them a great company to work with. The job system is easy to understand and the staff are friendly and professional. Always on hand to answer any questions and no issues surrounding invoicing, payments etc………Hope to continue working alongside Western Lettings for the foreseeable future!

Western Lettings was super helpful throughout my tenancy. Super professional to deal with, clear communication with lots of notice for any checks required and helpful if any issues arose with the property. Problems were promptly and efficiently dealt with. I would recommend them to any potential tenant.

Western Lettings are the most professional and efficient letting agent I’ve experienced. After staying in a property with them for over 4 years it is easy to see how much they strive to put their tenants first and offer endless support through any circumstance. Their communication, systems and processes are wonderful making it simple and easy to raise maintenance requests - which are always dealt with effectively.

All the staff I have dealt with have been super professional, however a special thanks must go to India, the property manager. She has always been available to deal with any queries or problems, in a friendly and quick manner. As the tenancy ended she was super with handling the move out, keeping us well informed and making it a seamless process from start to finish.

I would highly recommend Western as they put their tenants first and have processes in place for every scenario, making life simple. Thank-you again!

We stayed in a property for 6 years which Western Lettings managed for over half of this tenancy. Throughout they were excellent - so easy to deal with. Their communication is excellent and staff are very friendly and professional.

They have great systems in place for maintenance and addressed all maintenance concerns in a timely and efficient manner through the online portal with no hassle. This is way above the standard I have seen from other letting agents in Glasgow.

We had one hiccup with Western Lettings close to when they began their management of the property. I do not mention this to criticise them in any way, but to highlight their reactive way in addressing this issue and ensuring nothing like that happened again. No one is perfect and mistakes do happen but the way Western Lettings handled and resolved the situation showed their excellent professionalism and the standards they aim to manage properties. Furthermore, this shows how much they value their tenants and strive to keep a strong relationship with them as well as constantly striving to perfect their processes and procedures.

India was an excellent property manager and was very professional and friendly at all visits and in all correspondence. She was very helpful during the move out process and had our deposit back with us within a week!

I would highly recommend this letting agent to any tenant looking to rent as they are miles ahead of their peers in property management.

Zoe Walton from Western Lettings was such an incredible support throughout my entire tenancy, she was always so attentive of our needs and always supportive whenever we had any issues! Thank you Zoe!

They have the highest standard of professionalism from the initial set up, dealing with tenants and ensuring all controls / certifications are carried out. They deliver fast with the best interest of both the tenant and landlord. A special shout out to Harry who made everything easy for me as a first time landlord

I lived abroad and they made the whole process of moving so easy and stress free. They were incredibly helpful and would recommend them to anyone in a heartbeat!

Great team to work with - always friendly, reliable and easy to deal with. One of the better agencies I’ve worked with. 😊

Mixed experience, reliable in some areas, lacking in others
As a landlord, I've had a very mixed experience. Focusing on 5 keys areas I care about:

1. Tenant Sourcing & Vetting
This has been the weakest area. Tenant searches take too long, often stretching into months (70 days in average), and it doesn't seem like the property is actively being marketed. It feels like not much effort is being made.

2. Rent Collection & Financial Management
No complaints here. Rent is collected reliably, and the online system is easy to use for tracking payments and accessing statements. It's been smooth.

3. Maintenance & Repairs
Some expenses feel avoidable, like sending a handyman multiple times instead of resolving issues in one visit. They often use their in-house handyman, and it sometimes feels more about profit than practicality. However, scheduled maintenance is done properly.

4. Legal Compliance & Documentation
This area is handled well. Certifications and documentation are always up to date, which gives peace of mind and reflects good professionalism.

5. Communication & Transparency
Responses are timely and professional. Communication is steady and courteous, which I appreciate, but there's room for more initiative.

In summary, be prepared to lose 2-3 months rent per property per tenancy, however once tenanted everything is great.

I lived in a property managed by Western Lettings for over five years and I can confidently report that they looked after things in an exemplary way over the whole of that time. They are responsive, prompt and always helpful.