Multi-award-winning Premium Letting Agents in Glasgow

Lucy is my main contact at Western Lettings. She has been so helpful from the beginning with the viewing, application process and even now following up making sure I am settling in well. She is very efficient in replying to emails and communication is great. Thanks Lucy! Kirsten.

Excellent Letting Agents very professional and friendly staff. I have been dealing with Western Letting for over 15 years now and they have been superb.

In my experience with Western Lettings so far, they have been dependable and have shown a refreshing degree of professionalism. They clearly put value in their reputation, in contrast to quite a handful of other agents in the area.

I've been under the care of Western Lettings for 3+ years, before I moved on to my own house.The communications are always timely and they ensured that I am always on top of any areas that I have missed.Ultimately, I got my full deposit back and I was always sure that no matter what someone will be on the other side of a phoe call or a screen making sure that my living conditions are not deteriorating at any moment.However, one must trust and enable them to do their own thing (house visits) and use their own tools (fix flo portal) to help them deliver the good quality support I am rating them for! 😀

Excellent, quick service whenever a request came up with the flat and provide plenty of notice for routine maintenance and checks. Were also really helpful in securing the flat and processed everything quickly to make moving as smooth as possible.

We have moved all our properties in Glasgow for mansgement by Western Lettings as we were impressed by their professional set-up, as well as friendliness and dedication of the staff to give a good experience to our tenants as well as the owners. To date they have lived upto all our expectations. When one of our properties became vacant they wer able to advertise and secure new tenants and good rental value in a short period of time. They are always available and they are quick in responding to our enquiries.

I have had a fantastic experience with Western Lettings. Their team has been incredibly responsive and helpful, especially Lucy Taylor. They have always taken the time to answer any and all of my questions promptly and provided clear, thorough communication throughout the process. I highly recommend Western Lettings for anyone looking for a reliable and supportive letting agency!

I have only just started using Western Lettings to let my property out.So far they have been fantastic. First time renting out a property and they have been so helpful. I can ask any question and not be made to feel silly. Any emails I send are responded to promptly, efficiently and friendly. Lucy is my contact there and she’s so good. Nothing is too much trouble.Contractors are quickly arranged and are very good.I would definitely recommend Western Lettings. Five stars from me!

Fantastic service and I also loved the fact they give you a box full of goodies and discounts when you move into one of their properties - the only regret I have is I wished I got a property with them sooner! Mark especially has been fantastic and dealt with all my queries and questions very promptly thank you 😊

I chose Western Lettings after letting another letting agent go. Western Lettings were very professional in their approach, they have nice staff and good processes and systems to support those processes.I still rate them low for the following reasons.a) marketing materials and adviceTheir marketing was what I would call rather average. Not all the pictures used were particularly good, some downright poor. When this was pointed out, they argued that the pictures were not that important. I am thus wondering why they bothered taking them and the video in the first place.Their advice with regards to the marketing was limited to "lower the price". There was never any rationale provided. I had to review ads for similar flats myself and check location, views, facilities provided and services included myself to get a perspective on what price would be competitive for my own property. They did not look at differentiating factors, such as whether a flat had included parking or not and how that affected the price.b) professionality in managing acquisition processWestern Lettings managed to acquire a very small number of viewers. They had one prospective tenant that almost was signed. That was after haggling on price and included facilities back and forth. In the end a price and scope was agreed. This included me agreeing to the addition of a tumble dryer to the rental property at my cost. I waited for the tenant signature before proceeding with the procurement of the tumble dryer. The prospective tenant walked away before Western Letting managed to get a signature. I was patting myself on the back for not pulling the trigger on a tumble dryer. Western Lettings however had already instructed the pre-tenancy cleaning. They want me to pay for this, something I refuse to do as there was no tenant hence no need for a pre-tenancy clean. That they chose to incur costs before signature is their mistake.Based on this they are now refusing to return keys. They are also refusing to provide an invoice for the marketing costs which I have paid promptly.c) quality of their third partiesThe cleaning was performed by a third party on their instruction for £90. This was for cleaning a 90m2 two bed two bathroom flat which had just been deep cleaned.The cleaners switched off the fridge freezer and left the doors to it shut. This causes bad odour to build up inside, something a professional should know.The cleaners left metal pieces in the stainless steel sink, causing rusty blotches and the need for a new clean of the sink.Other than that I could not really say anything about the quality of the cleaning. The flat was clean before they cleaned.Western Lettings is probably the best of a bad bunch. However, they have not impressed me and they really need to be better at managing the marketing and the formalities of the acquisition process.They can not expect the landlords to pay for their mistakes. Landlords come to them for professional help, in order to avoid costly mistakes.Update December 4th, 2024I have now been given both a receipt and my keys. This was the result of the issue being escalated to the executive management of Western Lettings. I appreciate a company that can cut through and rectify wrongs, hence I have upgraded my rating from two to three stars.