Making Renting Better – For our team
It may sound hackneyed, but our team means everything to our business. It’s simple really. If people are nurtured and cared for, they are more likely to be happy and enthusiastic in their work, which means they will take excellent care of our clients.
Everyone on the team is provided with a supportive and trusting environment and encouraged to develop to their full potential. There are regular one-to-ones with senior management. After basic competencies are in place, individuals are given a great deal of autonomy in the training they choose to pursue. So long as it relates to our business of managing rental property, almost anything is up for grabs. People take courses in subjects as diverse as law, technology, management, leadership, business and photography, as well as many others.
The result is clear to see. You’ll notice the enthusiasm in every interaction. We’ve won a string of industry awards and we’re the only estate or letting agency in Scotland to have been assessed at Gold level by Investors in People. Only one other agency in the UK has achieved Gold.
Meet the Team
Jack Gallagher (MARLA)
A veteran landlord with a background in IT and investment banking. Jack provides continuous support and encouragement to the team. His mission is to constantly drive standards of service to new heights. Since founding Western Lettings in 2008, Jack’s areas of special interest have been systems and technology. He holds postgraduate degrees in nuclear physics and macroeconomics.
Sandra Munro (MARLA)
A tireless finisher. Sandra keeps the office running smoothly while helping out with business development. Some of her other duties include handling all of the client accounting, VAT, payroll and business book-keeping. Sandra was supported through her HNC and she is now working towards a BSc in Business & Finance. Sandra’s main area of special interest is workflow management.
Relentlessly optimistic and cheerful, Caroline looks after company administration, organizes events and generally supports team morale. After retiring from her career as an intensive care nurse, Caroline returned to the front line to help out during the Covid pandemic. She brings a valuable perspective to the daily stresses of work in a letting agency business.
Caroline’s special area of interest is training and development and she has championed our Investors in People initiative. Passionate about the issue of sustainability, she took the business Carbon Neutral in 2020. Caroline holds a postgraduate degree in medical science.
Catherine McNab (MARLA)
Letting Team Leader
A productivity marvel. Catherine’s primary responsibility is the smooth running of our lettings operation, including the design and auditing of all core processes. Other responsibilities include organizing the team diary, handling security deposits and helping with business development. Catherine’s areas of special interest include photography, graphic design and marketing. She is currently working on a leadership training course at the Open University.
Thomas Baxter (MARLA)
Charming and determined. Tom has extensive experience in hospitality and is determined in his approach to challenges. He works long and hard to make sure clients get the results they deserve. Outside of his property management role, Tom organises our digital inventories. His areas of interest include photography and virtual tours. He holds an HND in Mechanical Engineering.
Matthew Mouat (MARLA)
A true gem. After six years in the lettings industry, Matt joined Western Lettings in the summer of 2018. His progress since then has been an inspiration for everyone on the team.
As well as his property management function, Matt looks after all property compliance and manages our fleet of cars. One of his targets is to transition the fleet to all-electric by the end of 2021.
Connor Benson (MARLA)
An enthusiastic all-rounder, Connor loves a mix of tasks. On a typical day, you might find him jumping out to grab some marketing photos in the afternoon after chasing down some thorny maintenance in the morning. Connor casually handles his property management work while fielding all of our internal IT issues. Fortunately, he holds a degree in computer science.
A property manager with a difference. Emily combines fanatical customer service with incredible attention to detail. Her area of special interest is customer relations and she carries out monthly customer surveys with our landlords and tenants. She holds a degree and a postgraduate diploma in law from Glasgow University.
Our second newest recruit with 10 years of experience in retail. We are excited to help Lauren find her feet in her new career. In her previous job Lauren successfully built and ran an e-commerce website and managed the social media channels for her company. She’s keen to get involved in similar opportunities at Western Lettings and we won’t be holding her back! Lauren has an HND in Fashion Design and Marketing.
Kirsty is our newest recruit holding a degree in International Events Management and 7 years’ experience in customer service. In her previous role Kirsty worked on the front line of the COVID pandemic managing a regional COVID testing centre and is looking forward to transferring her skills to her new role as Property Manager.