Western Lettings are delighted to announce that we have become the first specialist letting agency in the UK to achieve Platinum accreditation against the We Invest in People framework by Investors in People.
Investors in People work with businesses worldwide to help them build a positive and gratifying environment for their employees. Almost 50,000 companies have been assessed against the framework to date, with approximately 5% receiving the highest level of platinum.
In 2019, Western Lettings was rated Gold against the We Invest in People criteria. Everyone on the team has worked hard since then to instil our primary objective of Making Renting Better in every element of our service. Western Lettings has a strong culture of continuous improvement. If something does not feel right, it is openly discussed. When a better method or practice is agreed upon, it is adopted as soon as possible.
Western Lettings – We Invest in People
We are motivated to make a positive difference in the lives of everyone we meet. Employees, customers, and suppliers are all included. We support our local community and work hard to protect the environment.
The workplace environment is encouraging, transparent, and trusting. Morale is monitored and tracked via anonymous questionnaires on a regular basis, and the results are shared with everyone on the team. Job satisfaction indicators are high. People feel appreciated and rewarded.
Consumers notice the benefits of this supportive atmosphere right away. They express a great degree of satisfaction. All complaints are discussed among the team members, which invariably results in quick and effective improvements that are reported to everyone concerned.
It is worth mentioning that we are not taking part in a benevolence experiment. Profit is required for any company to invest and grow. Our ethical and open culture at Western Lettings has resulted in a virtuous loop of happy employees offering great service to grateful clients, with profitable outcomes.