ESTAS 2019 Comments

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A selection of comments made by clients of Western Lettings as they left their votes in the 2019 ESTAS awards.

Emily Bull, Tenant
“All of the staff have been great in helping us get into our new flat. They answer our emails quickly and we have enjoyed renting from them so far. Thank you!”

Giovanni, Tenant
“They are simply genuine and so kind!”

Michael, Tenant
“Friendly, polite company with excellent communication and property management – when something needs done, it gets done.”

Managed Landlord
“All staff were friendly, helpful and knowledgeable. I felt confident in their management of the tenancy.”

“Really good efficient agents that were clear open and honest. Proactive. Helpful”

Janet Hulme, Managed Landlord
“Impressed with Sandra’s professionalism and knowledge when I met her to discuss the letting arrangements. Once Western Lettings started to act as my agent, they’ve been efficient and kept me informed.”

“Generally, very helpful staff; no issues whatsoever”

Chris Heimann, Managed Landlord
“On the ball is terms of response with any issues raised by the tenant. Able to offer advice and acted as mediation for a disagreement with a previous tenant.”

“Very fast responses. No problems with any issues raised all sorted as soon as they have been raised.”

“great service, prompt responses to queries, friendly staff.”

Shiv Prakash Maurya, Tenant

Jason Cotterill, Tenant
“Western Lettings have always went above and beyond when helping us with issues and I can’t thank them enough for their service. They have made moving out a breeze for my girlfriend and I.”

Lesley Haldane, Managed Landlord
“I have been well informed at every stage when I handed my property to Western Lettings for them to find me a suitable tennant. They still keep me well informed when relevant. Extremely helpful.”

“They are always very speedy at replying to any issues we’ve had. Catherine is personable and warm via email – which is not what you always get from a business setting, so that’s nice.”

Lina D, Tenant
“Very happy with the agency and their work, never had any issues. Any time we have a problem at the property it gets dealt with instantly, which is wonderful and all you need as a tenant.”

“Great estate agency. A lot of things you can sort it out from computer/ phone. We moved home this year and whole process went really smooth. Definitely can recommend Western Letting to anybody.”

Catherine Montgomery, Managed Landlord
“Jack and the team are very professional. Prompt response to any matter and nothing is to much trouble. Have no hesitation to give 5* and recommend them to anyone. Excellent service.”

Managed Landlord
“Sandra is excellent and very informative”

“Western Lettings are always quick to respond (our landlord is usually hesitant but they always keep at them), we’ve had no issues with our letting company and are very happy to be with them”

Jackie Buchanan, Managed Landlord
“I have found all staff to be attentive and very helpful. I would definitely recommend their services to others”

Jess Kirke, Tenant
“We have had Western Lettings as our agents for the past two flats we have lived in and they are ace. Very quick to respond and help us out when needed. Lovely at viewings as well!”

Ruth Gray, Managed Landlord
“I deal with 3 different agencies due to the geographical location of my portfolio and this agent is by far and away the best of them by a country mile.”

Roz Denham, Tenant
“Have been a tenant with Western Lettings for over 4 years. Very professional and have dealt with any issues we may have had promptly. Would thoroughly recommend their services.”

Suzanne, Managed Landlord
“Western Lettings have managed my property for the last few years. There have been no issues with the tenants or with the property. They manage it well.”

Douglas Cumming, Managed Landlord
“Extremely professional, with a genuine care for the property that they looking after for you , can’t recommend them highly enough.”

Managed Landlord
“Professional to deal with, always fast response and proactive with actions needed”

Chris Holguin, Managed Landlord
“These guys have been an absolute dream to deal with. Always replying promptly and politely to all queries and questions. Can’t thank them enough for their help.”

Morag McDonagh, Managed Landlord
“Jack and his team provide a 1st class service, they are great at keeping me informed and deal with any issues quickly and efficiently. Can’t recommend them enough.”

Kate Doswell, Managed Landlord
“They have been super helpful through some tough times with my flat in terms of tenants and maintenance. I trust them to know there stuff and do a great job.”

Susan Linklater, Managed Landlord
“The staff at Western Lettings work so well together as a team, and are very efficient, friendly, helpful and professional: a real pleasure to work with! Highly recommended!”

Steve Cass, Tenant
“Friendly & efficient”

Zachariah Koshy, Managed Landlord
“A precise and responsive service. No loose ends and so peace of mind as a landlord. I can see they are the same for the tenant too. Regular updates, timely payments and problems sorted efficiently”

Tara Williams, Tenant
“All members of staff are friendly and very helpful. Any issues / maintenance are resolved quickly! 100% satisfied with agent.”

Claire Benjamin, Managed Landlord
“I’ve been with Western Lettings for 7 years and found them to be helpful, efficient and friendly”

“Sandra and Aimee have gone above and beyond in helping us keep an unusually troubling property up to our hopeful standards. They’ve been patient, pleasant and efficient in dealing with the property.”

Laura McCrae, Managed Landlord
“I have used Western Lettings as a landlord for over 7 years. There are very approachable and sensible. It is huge load off my mind that they are able to deal with any issues that crop up.”

Ryan Cook, Tenant
“This is our first time renting and we’re so glad that it’s through Western Lettings, whenever we have had to contact the team they are always so helpful and quick to solve any issues.”

Massimo Mase, Tenant
“The girls I had the pleasure to meet are really friendly. If there is any problem they try to solve it ad soon as possible. Good agency to have to deal with!”

Angela O’Neill, Tenant
“Jennifer is lovely and very helpful”

Steben Warren, Managed Landlord
“Always extremely professional, great customer service and always prompt in their communication. I have every confidence in what they do for me.”

Stewart Whyte, Managed Landlord
“Excellent service and communication.
Sheon Mary Samji, Tenant
“When we shifted to Glasgow last year, we hunted for a rental for a long time. Came across Western letting very late, but it was worth, they are very helpful. We stick to them for future.”

Anne McCallum, Managed Landlord
“My husband and I decided to purchase a flat to provide both income and investment. Western Lettings have been excellent in every respect, especially as we had no experience of being landlords”

David Mitchell, Managed Landlord
“Very honest and trustworthy in all their dealings with our Glasgow property – a definite cut above other Property Agents that we deal with.”

Kris Clark, Managed Landlord
“Western Lettings are in the third year of managing my property. Jack, Sandra, Aimee, Catherine and the team take away the hassle and pressure of being a Landlord, giving me complete peace of mind.”

“I’m really happy with the customer service and the accommodation provided. I would highly recommend this agency to anyone.”

Jean Forrest, Managed Landlord
“A very professional company to deal with and take the hassle out of letting.”

Kirstin Guthrie, Managed Landlord
“Western have been a really straight forward, helpful, transparent and hard working letting agent. I honestly can’t fault them! I would highly recommend them”

Dr Marty Herbert, Managed Landlord
“Completely on top of their game and new the market well. Highly insightful and helpful advice on what elements of the property to highlight to attract the best possible outcome. Hugely empathetic.”

Colin Fraser, Managed Landlord
“All Staff at Western Lettings are ultimate professionals. Have used WL since 2006. I have also recommended WL to numerous others who are all equally happy.”

Managed Landlord
“This is how a letting agency should be run.”

“Sandra who deals with the property I rent is great everytime I’ve spoken to her”

Collin Bull, Tenant
“Great letting Agents. Any question I’ve had was always met with a rapid response. Very helpful and cooperative with requests.”

Claire Allison, Tenant
“Very helpful and responsive at all times”

Elizabeth McLachlan, Managed Landlord
“Excellent service. Always provide prompt attention. Good communicators. Have already recommended them to others.”

William G Campbell, Managed Landlord
“Jack Gallagher runs a highly efficient letting agency, that has been a real pleasure to deal with. I cannot recommend this letting agency highly enough”

Sivakumaran Somasundaram, Tenant
“I have been living in an apartment for more than two years that was facilitated through Western Lettings. They have always been prompt in my requests and complaints.”

Gerry McFadden, Managed Landlord
“All the Western lettings team have been very responsive and proactive but special thanks to Sandra and Catherine! A huge help as I am a landlord living abroad.”

Harry Carr, Tenant
“Remarkably responsive and proactive letting agent, very markedly different from others I have dealt with. Sandra especially deserves a mention for her cool head and great work.”

Colin Mason, Managed Landlord
“I have dealt with Catherine and Aimee – they are both great. I am extremely satisfied with the service that I, as a novice landlord, am receiving from Western Lettings. I have recommended them.”

Robert Embry, Tenant
“Very professional service, they get things done quickly, usually on the same day. They do insist on inspections every 3 months or so but they inform you of this and you don’t have to be in.”

Joy Payne, Managed Landlord
“I have always found the team to be friendly , helpful and prompt with attention to detail”

David Lawson, Managed Landlord
“An absolute pleasure to do business with. Western Lettings have been managing my property for 2 years and I would not entrust any other agent in Glasgow to do so.”

Fr Owen Farish, Managed Landlord
“A top-class agency! Jack and his team are friendly, efficient and highly professional. Communications are excellent, with rapid response to any issues and online access to all data. Outstanding!”

Duncan Harvey, Managed Landlord
“Dealing with Western Lettings has been a pleasure. All my dealings with them have been transparent and fair. They never cut corners to save pennies, and in most cases exceeded my expectations.”

Managed Landlord
“Simply great- I don’t need to worry about anything to do with the flat.”

Mary Henderson, Managed Landlord
“Superb service delivered by an excellent team.”

Brian Platt, Managed Landlord
“I have experience of a couple of other letting agents as a frame of reference. I am delighted with the quality of service provided, the level of communication and the ease of arranging work.”

Shakeel Mahmood, Tenant
“Always quick to resolve issues, never had a reason to complain.”

Yvonne Wyper, Managed Landlord
“Having previously let my flat fully managed for years by one of the largest letting agents there is no comparison to the personalised, professional and efficient service Western Lettings provide.”

Susie Simister, Managed Landlord
“Everyone is so helpful and easy to deal with. Very efficient and great to work with. Would highly recommend them”

Russell Johnston, Managed Landlord
“Western Lettings were the third company I talked to regarding renting my flat out while in Canada. They are professional and keep me up to date if there are any issues concerning the flat.”

Managed Landlord
“Very happy with the service provided”

Andrew Mccann, Tenant
“Only had one issue with the bath, this got sorted Straight away, had no problems with agents, no complaints, all is well”

Cathy Wyse, Managed Landlord
“Western lettings provide an efficient, professional but still friendly service. It means so much to know that my flat and tenants are in such good hands. Best company I have ever dealt with”

Steve Cass, Tenant
“Friendly, efficient and easy firm to deal with”

Kirsty Henderson, Tenant
“I moved into my flat nearly 6 months ago. From arranging the viewing to talking me through the requirements to rent and any issues I have had since have been dealt with promptly and professionally.”

Jemma Craig, Tenant
“Had a great experience moving in as all our questions were answered promptly.”

Sapna Marwaha, Managed Landlord
“The team have always been great. They take care of issues as they crop up and always keep me in the loop. Living far away, it is nice not to have to worry about whether things are taken care of.”

Sharavan Kumar, Tenant
“Western lettings are good letting agents, they really helped and responded us at all our issues. They are easily reachable and helpful.”

Eric Bowen, Managed Landlord
“Western Lettings have always been fantastic – they communicate well, deal with our tenants well, and look after our property well. I would recommend them to anyone needing to let a property.
Sandy King, Managed Landlord
“I have found all staff to be very friendly, most helpful and thoroughly professional. Nothing has been too much trouble and advice is always freely and willingly given. An outstanding service!”

Managed Landlord
“Very responsive to any issues and prompt with information and checks on property.”

Artur AMBROZIAK, Tenant
“Great estate agent. Never had bigger issues with them. Communication is great, all inspections runs smoothly. So far so good, recommended them to few friends.”

Louise Shirra, Tenant
“Lovely letting company to deal with and very helpful. They also provide great communication when inspections are due in the property.”

Fiona Thomas, Managed Landlord
“Best letting agent I have ever used/experienced. Been with them for a number of years now as letting agent for my property- absolutely zero complaints. responsive, pricing is clear, quality work”

Alison Carmichael, Managed Landlord
“From the start I have been very impressed with Western Lettings. Their online portal is excellent and they respond to any problems flagged up by my tenants very quickly. I’m a very happy landlord.”

Managed Landlord
“Very responsive to any issues and prompt with information and checks on property.”

john purves, Managed Landlord
“Western Lettings have been incredibly helpful. My 1st time letting a house, and Sandra + Catherine took me through every step. They were understanding, patient, and communication was 1st class. Thanks”

Richard Lewins, Managed Landlord
“All staff are very helpful. But would like to point out Sandra deal with most”

Karen Spinelli, Tenant
“We would like to extend our thanks to Catherine McNab in your Glasgow office for exemplary client service. Catherine has been great throughout and deserves recognition for all her hard work.”

Ivan Bota, Tenant
“Catherine is great!”

Nick Andrews, Managed Landlord
“Jack (owner of Western Lettings) is clearly very experienced in the property management field and his team are really friendly, helpful people. Have been with them 10 years. Extremely happy.”

Courtney Hazlett, Tenant
“Always super helpful and resolve any problems in a few days”

“Smooth and helpful
Vicki Nash, Managed Landlord
“Western Lettings management of my flats has been first class. They are quick to respond to emails, quick to apologise if something goes wrong and quick to put it right! I highly recommend them.”

Patrick Stutt, Tenant
“A very good competent agency.. there when you need them and no where to be seen when you don’t… Just the way it should be.”

Abid Mir, Managed Landlord
“Personalised, trustworthy, knowledgeable and efficient”

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