ESTA Reviews

A selection of comments made by clients of Western Lettings as they left their votes in the 2018 ESTAS awards.

Chris Heimann, Managed Landlord
“I’m regularly in communication to sort out repairs / tenancy changeover or advertising of flat for rental. All staff are attentive, helpful and prompt for any issues that arise.”

Managed Landlord
“Extremely professional and efficient team. I have rented my property through western Lettings for the past 6 years. They have consistently provided an outstanding service. Very friendly and helpful.”

Gregg Magee, Managed Landlord
“Jack Gallagher is such a professional and kind man.”

Ian Wright, Managed Landlord
“A very professional company”

Tenant
“Western Lettings is a really friendly Agent. I have been renting with them for a year and they are the best and most reliable Agent/Landlord I have had.”

Geoff layland, Managed Landlord
“We are based near Cheltenham – they manage a property for us in Glasgow for 5 years. Never had a problem – excellent communication.”

VICTORIA LOGAN, Managed Landlord
“Very efficient and friendly”

Jasheen Mckenzie, Tenant
“Sandra and team have been brilliant. They have gone out of their way to deal with the many issues that arise from the flat. And definitely made it much easier and pleasant to live in this property.”

Douglas Potter, Managed Landlord
“GREAT COMMS AND PROACTIVE RESOLUTION OF ANY ISSUES.”

Managed Landlord
“Always extremely fast (usually within minutes) to respond to emails. All issues dealt with promptly and without fuss.”

Tenant
“Very approachable, easy to contact, always reply quickly by email or text”

Steve, Managed Landlord
“Professional,they have been my agents for a good number of years and have always done exactly what they say they are going to do . Kept me informed of all matters have got tenants quickly .”

Brian Platt, Managed Landlord
“Western lettings were not the first letting agent that has managed this property for me and I appreciate them all the more for the experiences I’ve had elsewhere.”

Kathy Long, Managed Landlord
“They give excellent advice and are organised and efficient. Very impressive for such a small team.”

Gul Erdemli, Managed Landlord
“Always excellent service. Delighted to work with Western Lettings.”

Anne Cole, Managed Landlord
“Agency responds immediately to problems and questions. Any message left on the telephone receives attention. I have been with the agency for 15 years which is witness as to how satisfied I am”

Janice Young, Tenant
“The staff are so professional and friendly, any communication has been a pleasure. Any enquiries from us have been dealt with swiftly. I would have no problem recommending them. Good luck. X”

David Marshall, Managed Landlord
“The team have been extremely helpful with a number of questions and service requests I have made. This Agency quickly found me reliable tenants at the rent I expected, I trust them to maintain my flat”

William G Campbell, Managed Landlord
“Excellent letting agency providing an outstanding service. Jack Gallagher has dealt effectively with major plumbing and other problems in my apartment. Tenants the agency found have been really good.”

Gregor Goodwin, Managed Landlord
“My primary dealings have been with Sandra, who I have found to be highly capable and most professional in her dealings with me, however I have also found Jennifer and the remain team to be first class”

Rajesh Babu, Managed Landlord
“As a landlord my experience with Western Lettings has been exemplary. They helped me refurbish my property with good tradesmen and also found a tenant and manage my property very well.”

Kris Clark, Managed Landlord
“I almost didn’t become a landlord fearing the hassle involved. Jack, Sandra and the team at Western Lettings have made everything so easy for me I sometimes forget I have the property. Effortless!”

Kathleen Phillips, Managed Landlord
“I first met Sandra an employee of Western Lettings over 3 year ago, a lovely lady, she has been amazing doing her job, if I have had any problems,they have been attended to immediately. Excellent”

Katherine Gillespie, Managed Landlord
“Very personal communication. Took excellent care of managing the property and checking it and giving feedback. We had had poor service from out previous agent. This was night and day”

Managed Landlord
“Agents for three years now; everything has been great with no issues whatsoever.”

Gemma Walters, Tenant
“Very friendly, helpful and prompt every time I’ve needed anything. Would definitely recommend them to others, very pleased since they’ve taken over our tenancy.”

Lorna Christie, Tenant
“I have lived in a property managed by Western Lettings for 2 years and they have consistently provided a high quality service. Friendly, helpful staff and always quick to respond to inquiries. Thanks!”

Ian Kerr, Managed Landlord
“Always clear communication and prompt service. Nothing is too much trouble”

Naomi Clarke, Tenant
“I remember Jennifer, in particular, being especially helpful and made us feel very at ease with the whole process – which is easily very stress-inducing! Much appreciated.”

Christine McVey, Tenant
“Excellent service and very helpful!”

Managed Landlord
“Respond quickly to me as a landlord and to my tenants should they have any issues. I’ve been with them for over 5 years and have recommended them to others.”

Charles white, Managed Landlord
“Excellent at what they Do”

Raymond McCann, Managed Landlord
“Our interaction with this company has been nothing short of ideal and we would certainly recommend them to any other landlords.”

Gregg Magee, Managed Landlord
“Jack Gallagher is so nice and trustworthy”

Fiona Watt, Managed Landlord
“The staff are incredibly prompt and efficient at dealing with things, so much better than my previous agent. Nothing is a problem for them. Fantastic customer service.”

Patrick Stutt, Tenant
“Always there when we need them and deal with any issues in a pleasant and non corporate manner. Very friendly.”

Paul Jameson, Managed Landlord
“Western Lettings are far superior in professionalism and service than other agents I’ve used.The office staff Jennifer, Sandra and Aimee are highly responsive to dealing with any queries you raise.”

Philip Rankin, Managed Landlord
“All staff have been most helpful and proactive about contacting me. Would especially like to thank them for taking the brunt of the organisational work when some water damage happened in the toilet.”

Jennifer Burns, Managed Landlord
“Very quick to reply to queries and always do their best to help – thanks!”

Elizabeth McLachlan, Managed Landlord
“Sandra and Jennifer have been excellent communicators and very professional in their dealings with tenants and us as landlords. They have an excellent tradesmen network. Very happy with W.L.”

Yvonne Nandi, Managed Landlord
“Best agents I’ve used”

Richard, Managed Landlord
“The team at Western are really good at communicating with you as a landlord and are proactive in finding solutions to any issues. Can’t recommend the team highly enough.”

Eric Bowen, Managed Landlord
“I never imagined that owning and renting out a property could be so easy. Western Lettings helped us get the property ready to let, and have looked after it all flawlessly for a number of years now”

Gemma Kawani, Tenant
“Excellent company to let through Sandra in particular is a great agent and helped us a lot we could not thank her enough x”

Maulin Buch, Tenant
“I have been in touch with Jennifer. It has been a pleasure. Very professional and helpful with advice. Western Lettings overall have been great, an absolutely stress free experience.”

Max Evans, Managed Landlord
“Western Lettings are extremely diligent and trustworthy.”

Colin MacVoy, Managed Landlord
“Have had an excellent experience with Western over many years after some very poor experiences with other agents previously. Long may it continue.”

Catherine Montgomery, Managed Landlord
“Fantastic team – professional, nothing too much for them to attend to. Couldn’t ask for better.”

James Alexander Kerr Porteous, Managed Landlord
“Have been with Western Lettings for 7 years, top service throughout. Hassle-free and great to deal with. Have handled a couple of big issues (leaking roofs etc) with total professionalism.”

David Cipriano, Tenant
“Staff is amazing. Excellent service. Easy communication and fast response to all my enquiries.”

Mary Henderson, Managed Landlord
“This company provides superb service and has made our first experience of property letting completely stress-free. The staff deserve mention for their friendly, efficient approach.”

Pamela Strahorn, Managed Landlord
“Western lettings spent a lot of time and effort finding the perfect Tennant’s for my property and made becoming a landlord an easy process.”

Lisa Anderson, Managed Landlord
“Great an I have recommended to friends.”

Sivakumaran Somasundaram, Tenant
“Western Lettings are very polite and helpful. In every occasion I have communicated to them, they have been responsive. At the same time, they are not intrusive and pestering. Highly recommended.”

Colin MacVoy, Managed Landlord
“Outstanding service across the board, and Jennifer Burns deserves particular praise.”

Joe Calvo, Managed Landlord
“Very reachable for me and my tenant….. any question I have always answered .. Friendly staff … first rate”

Lynda Lumsden, Managed Landlord
“From my first meeting with Jack I knew he was the person I would trust my property with, nothing was too much trouble and it is the still the same many years later. Thank you Jack and crew X”

Ron Phillips, Managed Landlord
“Sandra was nothing but efficient and answered all of our questions. Best agent we’ve ever dealt with.”

Jodie Arthur, Managed Landlord
“A great company to work with re what I expected to be a fairly stressful part of moving abroad!”

Amy Williams, Tenant
“Staff are always so helpful and attentive. If we have any questions or issues they respond so quickly which is a real pleasure. Western Lettings has definitely been the best letting we’ve had! Thanks.”

Shelley Klein, Tenant
“The staff are always really helpful and friendly and every interaction I have had with them in the year since moving in has been exceptional. They are the best letting agent I have ever dealt with.”

Ellis Simister, Managed Landlord
“Western Lettings are without a doubt the only business I would recommend to anyone looking to rent out their property. They have been so helpful over the years and I cannot commend them enough.”

Peter White, Managed Landlord
“Service over 8 years has been brilliant in both finding and managing tenants, Any issues have been promptly resolved. It is has been a totally win-win situation. Thank you Western Lettings, Glasgow.”

Paul Harris, Managed Landlord
“Having used a number of agents this is the first company who consistently deliver great customer service to me as the land lord.”

Tenant
“Always a prompt and polite response. Never had any issues which is not true for other agents I have dealt with.”

Kay Walls, Managed Landlord
“Find Jack and his team responsive and helpful at all times”

Paul Jameson, Managed Landlord
“My property is managed professionally by the staff (especially Jennifer). They are quick to respond to queries raised and more importantly ensure statutory compliance is achieved.”

Kaya Wilkinson, Tenant
“I can’t fault the agency at all. They are personable, friendly and more than helpful when I have had any problems. 5 star service all the time!”

Rod, Tenant
“All of the team at Western are polite and courteous and a pleasure to deal with – We have been renting through Western for over three years and we have been delighted with the service delivered.”

Rebecca Snyder, Tenant
“Sandra has always been very prompt and professional in dealing with any issues we’ve had over the last 18 months. Western Lettings have a very friendly team and they’ve been very efficient.”

Zachariah Koshy, Managed Landlord
“Very professional – does what it says on the tin. No overselling, no hype, just good solid information. Management of the property is regular and communication through website and mail excellent.”

Tenant
“Jennifer is always very responsive and helpful”

Andrew Hadden, Managed Landlord
“They are always very helpful and informative. They make arrangements for appropriate repairs and maintenance have many contacts.”

Managed Landlord
“I interviewed a few companies before I chose Western Lettings. I liked them from the start. They were honest in what they could and couldn’t do and have been very responsive and great to deal with.”

Allison Morgan, Managed Landlord
“We have used Western for approx 16 months and they have dealt with us as landlords very efficiently and kept us fully informed . We like the fact they are a small ,personal company .”

Rona Corkindale, Managed Landlord
“I have found everyone I have dealt with to be extremely helpful and efficient. They always reply promptly to any emails and daft questions I send, particularly Jennifer.”

George Greenwood, Managed Landlord
“I cannot fault the service I receive from Western Lettings.”

Gillian kaney, Tenant
“Very efficient and always easy to contact”

Patrick Holden, Managed Landlord
“Western Lettings is a fantastic letting agency and I would highly recommend them to any landlord requiring a management service at a fair price.”

Philip Gilchrist, Managed Landlord
“Superb service, excellent communication and always very willing to help. Dealt with Sandra, Jennifer and Aimee all of whom have been very professional and responded in timely manner. Highly recommend!”

Kirstin Guthrie, Managed Landlord
“Fantastic agency who have gone above and beyond their duties many times. I couldn’t recommend them more!!”

George watson, Managed Landlord
“This is the first time I have rented out my flat. I am so happy I went with western Lettings. They explain everything to me and took all the worry out my hands. They are absolutely fantastic.”

Rebekah Osprey-Ellis, Tenant
“Always been pleased with their service.”

David Cameron, Tenant
“No faults whatsoever, great service all round.”

Managed Landlord
“I’ve used Western Lettings for over 2 years now. They have been efficient, friendly and easy to use.”

Tenant
“All staff I have dealt with have been really friendly and very helpful. Always quick to sort out any issues. Very reasonable set up costs compared to many estate agents. Best estate agent I’ve used.”

Morag McDonach, Managed Landlord
“Jack and his team are highly professional and knowledge”

Margaret Currie, Managed Landlord
“They have been fabulous over the past few years that I have used them.”

atiya abedin, Managed Landlord
“I have been with this agent for just over two years and very impressed with the service that I receive. They answer any queries very promptly and look after their landlords and tenants equally well”

Tenant
“They are nice people they don’t disturb you like other property agents we came across. Every thing is communicated well in time.”

Nick Andrews, Managed Landlord
“I live in the states at the moment and could not manage my old flat without the help of Western Lettings. The whole team is excellent. The communication is without any delay.”

Harry Carr, Tenant
“Sandra is extremely helpful and communicative.”

Jonathan Keany, Tenant
“I had travelled up from Nottingham, while driving up half of our bookings cancelled. Jennifer at Western Lettings was really helpful and organised a last minute viewing. We moved in a month later!”

Managed Landlord
“Western Lettings always give excellent care and attention to my property.”

George watson, Managed Landlord
“This is the first time I have ever used an agent could not have picked a better one. They are so helpful and keep me very well informed.”

NEIL MACDOUGALL, Managed Landlord
“I was concious of issues with Letting Agents so was initially cautious around using one to let/manage my flat. My experience with Western Lettings however has been excellent.”

Robin Delaney, Managed Landlord
“I’m out of the country so to have a reliable agent is very important. Western and all of their staff without exception are exactly what I hoped for. I’ve used them for many years.”

Managed Landlord
“I could not be happier with the service!”

Murray Simpson, Managed Landlord
“My parents have used Western Lettings from when they were a relatively young company and I am glad to now rent my flat through them too. They offer a fair and transparent service. 100% recommend!”

David McSorley, Managed Landlord
“Dealing with Jack and Jennifer feels easy, comfortable and reliable. Great communication and prompt reply to any query.”

Hazel patterson, Managed Landlord
“Best letting agent in Glasgow, everything runs smoothly , repairs taken care of , and always rent is collected on time.”

Joyce Whyte, Managed Landlord
“Very good to work with”

Jane esson, Managed Landlord
“We have been delighted with the level of service provided and wouldn’t hesitate to recommend the company to others. They are friendly and efficient and nothing is too much trouble.”

Jason Cotterill, Tenant
“Western Lettings have been absolutely fantastic. We had always heard nightmare stories of letting agents but Western Lettings have been nothing but helpful and have gone above and beyond for us.”

Shirley Holden, Managed Landlord
“I always find that Western Lettings always provide a very effective and efficient service and answer any questions that I ask swiftly and professionally. FANTASTIC!”

Nasreen Bashir, Tenant
“They are always very very quick to answer my queries.”

Iain F Macleod, Managed Landlord
“I had a number of flats with Western Lettings and their level of service, support, eye for detail and speed of execution is far beyond any other property company I have worked with.”

stephen senior, Managed Landlord
“All the team are very nice and good to deal with.”

peter butcher, Managed Landlord
“sandra is one of the best”

Richard Lewins, Managed Landlord
“I can’t meantion one as they are all very good/excellent at resolving any issues finding tenants quickly. Jack / Jennifer”

Robert Wills, Managed Landlord
“Jack and his team are second to none. Nothing is a bother and they go the extra mile with a smile.”

Managed Landlord
“The team are fantastic. They manage my letting well and keep me informed of what is going on. I live far away and really appreciate having it all taken care of.”

Kaya Wilkinson, Tenant
“Really friendly and helpful right from the start. 5 star letting agents.”

Catriona Glasgow, Tenant
“I was renting from this agency between 2015-2017 and they were fantastic. The agency was responsive and has a high standard for their properties.”

Managed Landlord
“Responsive, helpful, friendly”

John Glen, Managed Landlord
“Professional, reliable, recommended.”

Ryan Cook, Tenant
“Friendly, helpful and professional all at once. They communicate very well, and are quick to deal with any issues as soon as they are raised. Very happy with the service they provide.”

Carole Laird, Managed Landlord
“As a landlord I have used the services of Western Lettings for almost two years. I value the speed at which the staff handle emails/telephone calls. Jennifer has been very helpful over last few months”

Managed Landlord
“Great service, they handle our property with zero fuss – would wholeheartedly recommend.”

Jake Elliot, Tenant
“Great Agency, no problems and smooth sailing for 4 years now!”