The reviews below have been made by our customers through Google Reviews. We have no control over what is written through the facility or over which reviews are visible. If any client had ever made a negative comment on our service it would be visible along with all the others. It may be worth bearing this in mind when comparing our reviews to the “testimonials” which are often seen embedded within the websites of other companies.
Western Lettings is the most professional letting agency in Scotland I have ever rented property from. A lot of correspondence was made through emails, which was great for me. All issues during tenancy sorted straight away. End of tenancy was also smooth, I received my deposit back 3 days after I left property! Wow! I highly recommend Western Lettings to anyone who are looking for properties to let in Glasgow!
19:10 06 Jul 20
We were tenants with Western Lettings and as the others reviews, we can confirm they are very professional and always helpful. Excellent communication and they fixed things quickly. We were really satisfied from the beginning of our tenancy to the end.
14:17 23 May 20
While I left the tenancy two years ago, I never realised I didn’t leave a review. I rented a flat through western lettings for a year and I was amazed by their responsiveness and professionalism! All maintenance issues were addressed and fixed within 72 hours (even with white good replacements). I’m highly recommending them to family and friends looking for a place and they are going to be my first choice when I’m starting to consider upgrading my current apartment!
09:01 12 May 20
Excellent experience with Western - the few issues experienced were dealt with swiftly and fixed first time. Very prompt, friendly and courteous service so can’t recommend highly enough.Thanks to Catherine and the team for a stress-free stay!
16:24 13 Mar 20
The team at Western Lettings were easy to deal with on entry to our new rented property and when we vacated. The online systems they use work very well but the added personal touch just made it easier. Small issues were dealt with quickly and the team of services they have on call electrician, joiner etc. were all great. We wish them all the best on their office move.
11:58 17 Jan 20
I have found Western Lettings to be professional and responsive to any issues I’ve had as a landlord. They quickly found reliable tenants for my property and were also very helpful and supportive during the sale of my property.
16:31 06 Jan 20
I've worked with quite a few letting agencies in Glasgow at this point and by far Western lettings is not only the most professional but also the kindest! I am sad to no longer be renting with them, but thanks to the team for making my move in and move out so simple!
13:10 20 Dec 19
The biggest negative is that they take their cut immediately when the tenants pay but you, the landlord, have to wait. They do all the rents on a Friday but it's not in your account till the Monday! Consequently every month is different when you as the landlord gets paid! They are however earning the interest on the monies.
22:49 09 Dec 19
We’ve been using Western Lettings for many years to rent out a property in Glasgow. Highly professional and very helpful - no hesitation in recommending their services
21:49 05 Dec 19
Me and my husband moved to Glasgow a few months ago. Our tenancy agreement was passed from another agency to Western Lettings Agency and there’s only good words to say about them. One of their employees,Catherine who was really nice and friendly, visited us and was really helpful explaining everything about the tenancy agreement. We highly recommend Western Lettings!!!!
10:16 05 Dec 19
I can honestly say these have been the best letting agents I have ever worked with. After bad experiences and OK experiences in the past, I was constantly surprised how efficient, professional, polite, reasonable and helpful this team were. The price was no different (and in fact cheaper) than many others and it has been absolutely worth it. They have been fantastic right up to the point where I sold my flat last month (and even beyond!). I never had to pester them to do something. I never had to follow up with a million emails. They just did the work extremely well and I am so grateful for all their hard work. You are daft if you don't choose them for your agency. Could not rate them highly enough.
00:05 05 Dec 19
Western lettings resolved an issue with an adjoining property which had some plumbing problems. I can honestly say Western lettings are a professional company with excellent communication and competence.Quite literally....a breath of fresh air !!!Judging by the other reviews it's easy to see that I'm not alone in thinking this !!!!They have been a pleasure to deal with and I'd recommend them any time !Top marks !!!!
12:32 04 Dec 19
Brilliant letting agency. My partner and I rented a property for a year and found them to be very helpful with any issues we had with our property (very minor things). The staff were friendly and quick to respond. I'd recommend them 100%.
09:53 04 Dec 19
I let my flat out through these guys for the last five years. Was a bit apprehensive however they were fantastic throughout, dealing with everything for me. Worth every penny as a landlord, always making sure the tenants were both being looked after as well as looking after my flat! I’ve had to sell the flat for other reasons but even through that process i.e. managing the tenants leaving and helping with access for the surveys/viewings etc, they’ve been first class. Thanks for everything. Anyone looking to let out a property that is a bit worried about doing so, use these guys and you’ll be fine.
13:47 27 Nov 19
I would recommend renting through Western Lettings – they were straight forward and uncomplicated to deal with. Prompt and helpful response on any issues and a smooth check in and check out!
11:17 19 Nov 19
Almost a year ago my letting agency changed to Western Lettings and it has been such a pleasure. The process to change over was seamless and their visits have always been pleasurable. There has never been an issue that I have had to raise that has been a problem and they always go out their way to ensure my home needs are met. Thank you all very much for all your hard-work.
17:37 27 Oct 19
I am an international student and new to UK. Western lettings was the first private letting agency I approached while searching for my accommodation. I had best experience with western lettings throughout my stay. They always quick to respond with queries. The team is always helpful, friendly, professional and supportive. I am happy with their service. I recommend this agency for anyone new to Scotland and looking for a private accommodation.
08:25 18 Oct 19
Tenant - Western Lettings have been flexible, professional and kind with us. We feel very secure with their services and their standards are high. Out of all my landlord/letting agent experiences they have been the best.
08:20 15 Oct 19
Excellent service when viewing properties and advice
20:44 10 Oct 19
New to the UK, we had the best experience with Western Lettings. They were friendly, supportive and understanding, even though we did not know much about the procedures here in Britain (ok, Scotland ;). They earned our respect and well deserve your interest in their properties.
13:53 07 Oct 19
I was with Western Lettings for a year and would highly recommend them. From our first interaction with them during the viewing until we vacated and were returned our deposit, they were nothing but efficient and friendly. Wouldn't hesitate to be a tenant of theirs again.
23:44 23 Sep 19
I found the staff very professional and always polite and caring at Western Lettings. Aimee, Sandra and Matt are the people i dealt with mainly but whoever would return my call or email or come for a house inspection, always had me feeling they wanted to help me in any way possible and they were all lovely!
10:11 13 Sep 19
I moved into a flat with Western Lettings after my previous flat was broken into. They were very warm and supportive, but also focused and professional, and their attitude made my tenancy a comfortable and stress-free experience. They were always quick to respond and exceeded my expectations with how eager they were to help. Every member of staff that I met/corresponded with was friendly, genuine and down-to-earth. I would highly recommend Western Lettings to anyone looking for tenancy in Glasgow.
22:59 25 Aug 19
I'm so impressed with the team and all they do at Western Letting. Professional, helpful, efficient and kind. They have gone above and beyond to help us settle into our new rented home. I'm really impressed. Thanks so much!
10:51 25 Aug 19
Helpful and professional service, always quick to respond to queries. As overseas landlords we have been kept up-to-date and supported, especially when we made the decision to sell our property. We would recommend the team at Western Lettings
11:48 15 Aug 19
I was a tentant in Minerva court let by Western lettings for two years. I had a very nice experience with this letting agency. Everyone is helpful and supportive. Every agent will hear your problem and would try fix it ASAP. I will recommend this letting agency.
08:39 19 Jul 19
Very professional, a joy to deal with. Smooth as eggs.
15:54 17 Jul 19
Have let 3 properties with Western Lettings since 2009 and have no hesitation in recommending to landlords seeking a property management. service. Jack and his team are friendly, professional and always ready to help with advice and practical assistance where required.
14:01 29 May 19
It's the best letting agency we've ever had. First of all, the property was in a very good condition. Then dealing with paper work was so easy. Because, of the great help from the agency. When we had any question, it was answered and resolved very fast. And to add more, all the staff was very professional and friendly. Thanl you for all your great work. Best regards
11:41 29 May 19
Absolutely recommended as they are professional, fast with great service.Would recommend as a first choice for foreigners. Thank you all at Western Lettings.
14:28 22 May 19
We needed to find something to rent in a week and Western Lettings are the best for that and not only. Customer service from Matt was excellent and very friendly nothing was too much hassle for them. Highly recommend this agency.
14:55 08 May 19
I have found Western Lettings to be one of the best lettings agents I have used. They are friendly, professional and treat their clients with respect. The flat I rented off them was very well maintained and great value for the monthly rental. Also, whenever something went wrong, which it rarely did, they were quick to get things repaired. Highly recommend.
11:20 08 May 19
Contrary to all the great reviews, my score is a 1 star, simply because there is no option for a lower one. I have had only one interaction with this agency and it will be my last. I will not contact them again even if they are offering the last available flat in Glasgow.I scheduled a viewing with an agent who was notified during the arrangement that I need to leave work in order to attend. After I took half a day emergency leave and made it back to Glasgow, 10 minutes before the viewing I received a call that the tenant is refusing access and there will be no viewing. It sounded a lot lot ''A deal for the property has been made outside of this viewing'' which not only my wife and I were attending but according to the agent six other individuals.The following day when we saw that the flat has been marked as ''Let Agreed'' and when I called when was this flat viewed since the viewing was cancelled, the poor excuses started - the tenant had changed their number so they could not be reached. The flat was posted on a Thursday and the letting agency does not work weekends so technically we were the first available viewing of the new week. How were they able to contact the tenant and arrange a viewing on Friday but then mysteriously did not have their their number to confirm the viewing that was arranged for a number of people? As I already stated, I will never contact this agency again and I would be very cautious with any dealings with them. If this is the way they treat the people whose monies pay their commissions, what kind of service can one expect if there are any problems with the property that need to be resolved?Reply to the reply from the owner.Dear Mr. Gallagher,Since there was no option to reply to your reply, I will just add my comments to my initial review.The more excuses you make, the less likely anything you say is to be believed. Your Office Manager said that the let was agreed from a previous viewing, not on that day. We were assured that all viewing has been cancelled on the day in question.How is it that the flat is unsuitable for viewing for everyone but that early arrival? And how is that the flat is shown by the tenant herself without your agent being present - there is one more pointer to the professionalism of your agency.As for the compensation, I was offered a reimbursement for my fare from Stirling to Glasgow. I travel that route every day so I have a pass, no reimbursement needed. I did, however, left work half-way through my shift on a short notice just to make it on time for the appointment. Your Office Manager didn't mentioned anything about that.Thank you for your kind wishes in my search for a flat. We have indeed found our agency and we have been working with them for over two years. We live in a beautiful flat just around the corner and at present our agency does not have anything suitable for us to willing to move from where we are. It just happened that the one we liked (at least on the photos) was through your agency.Regards,
02:07 05 Apr 19
Western Lettings treats its tenants professionally and respectfully.
16:17 25 Mar 19
Friendly and helpful staff and a great company to let from. Any issues were always dealt with professionally and quickly. Thank you to all staff for such a pleasant experience.
16:12 23 Mar 19
Very professional and friendly team, leaving both my tenants and my property in good hands!
15:47 11 Mar 19
A decent letting agency - always a fast email response and they were very helpful over the period that we rented from them.