The reviews below have been made by our customers through Google Reviews. We have no control over what is written through the facility or over which reviews are visible. If any client had ever made a negative comment on our service it would be visible along with all the others. It may be worth bearing this in mind when comparing our reviews to the “testimonials” which are often seen embedded within the websites of other companies.
Western Lettings were always very professional and helpful, particularly as I was moving in March 2020 just as everything was locking down. Staff were always responsive and helpful throughout my 12 month tenancy.The only negative thing was the inventory I was provided with as it said everything was perfect with the property and it took me a lot of time to take photos and upload them of things that weren’t perfect (marks on walls etc).Overall, I would highly recommend.
15:30 09 Apr 21
Extremely helpful, miles better than other letting agencies I've had experience with. Would recommend.
13:35 09 Apr 21
Great experience renting a 2 bedroom flat in the West End, Glasgow. WL responded very quickly to queries and got workers out the same day when electrical issues occurred.
17:31 26 Mar 21
Western Lettings have been absolutely exceptional from day 1. Having relocated to Glasgow, they have been incredibly accommodating towards all of my needs and an absolute pleasure to communicate with. They continue to deliver services that are 2nd to none - and I have zero hesitation in recommending them towards anyone looking to find rental properties in Glasgow.
21:56 04 Feb 21
Western Lettings are fantastic! We had a brilliant experience with them - they are a caring, kind and genuine team. We rented with them for a year and a half and they are always there to help with any queries or concerns you may have. Their professionalism and enthusiasm really shines - we recommend them highly!
20:10 21 Jan 21
Leased a flat with Western Lettings for about a year and half. Extremely happy with the professional manner, and personable demeanor of all the staff; always a pleasure to communicate with. The agency work as a team with a single contact email that picks up every communication with any concerns or issues dealt with promptness and excellent communication. Been renting for years and Western Letting has topped the list. I highly recommend the agency, and hope to avail their services in the future. Thanks to everyone at Western Letting.
12:01 18 Jan 21
I was a tenant for 10 years and found everyone at Western Lettings professional, good communicators and very helpful. Would recommend them as an lettering agents to anyone.
15:12 13 Jan 21
All the staff at Western Lettings have been so helpful, friendly and professional in all the contact that we have had with them. Nothing has been too much trouble and they have gone out of their way to be so helpful and find ways to do everything while still keeping within all the COVID rules. We would definitely give them 5 stars for everything. The only one we can’t comment on is value because we are tenants and not landlords. But they have been great at bending over backwards to help us so that’s surely worth a lot to landlords to have very happy tenants. We are very grateful to everyone at Western Lettings for all their help and understanding. Thank you very much! Mary
19:16 11 Jan 21
Western Lettings provided excellent service from day one until move out by being flexible, very responsive and friendly at all times. They handled requests professionally and in acceptable time frames. Being new to the UK and having no contacts in the country, I initially had difficulty being accepted by a letting agency due to bureaucratic issues, but I felt welcomed by Western Lettings. Thank you.
14:33 09 Jan 21
I was their tenant for three years and a half and they were always responsive and professional, prompt when I had an issue and kind in dealing with it.
18:53 07 Jan 21
Excellent, friendly and very professional. I recommend letting or renting through Western Lettings.
11:47 16 Dec 20
Awesome tenancy agency! They solved all my questions and issues.
Raquel Romero G.
15:13 26 Nov 20
I have been renting many different properties and therefore dealing with many different letting agencies but I can say that Western Lettings have been with no doubt the best agency I have been dealing with. The team is very nice and helpful, they answer to your queries very quick. They provide a very good service.Thank you very much,Wish you all the best.
13:19 25 Nov 20
Excellent. My first time renting and western Lettings made it easy. Let was agreed within 36 hours of me contacting them. Everything went without a hitch. Any queries or questions I have had have been dealt with in a polite, friendly and very timely fashion. Property is in great condition and they couldn’t have been more helpful. I’ll not look anywhere else if I need to rent again.
20:44 24 Nov 20
My experience and relationship with Western Lettings is amazing - showing themselves to be extremely generous , welcoming and professional. They are more than just a great business, they play a key role in promoting active lifestyles and opportunities for people in the local community. W.L sponsor and support my hockey club (Hillhead Hockey Club) and with this funding it has enabled us to continue to run our organisation and to provide important opportunities for people of all ages in the local, and wider community. Everyone I have engaged with has been extremely personable and easy to get on with, and as such we have forged a great relationship. Thanks for everything!
16:59 20 Nov 20
Excellent service from start to finish. They found tenants for our Glasgow property really quickly. The whole process was stress free as they dealt with everything. Would highly recommend Western Lettings to anyone looking for property management. Thank you!
16:37 27 Oct 20
We had Western Lettings as our property managers for 2 and a half years and they were excellent! By far the best letting agents we've ever had.They responded really quickly to our queries and everything was fixed in a timely fashion. At no point were our keys given to anyone without permission (which has happened plenty of times with other letting agents) and we were given proper warning when they needed people to attend the property.At the end of the tenancy check-out went as expected and we were not hit with a million irrational charges for cleaning that was already done or non-existent damage. (This has happened with previous letting agents since they have nothing to lose).I would recommend them to anyone, as they're giving letting agents a good name!
14:01 25 Oct 20
Great agency. Super professional. Polar opposite of my last experience with another company!!
06:31 15 Oct 20
We rented a flat via Western Lettings when we were waiting for the renovation of our new property to be completed. The service at all times was professional and efficient, and they are also a great team to deal with. This was especially the case during the COVID lock down.We would have no hesitation using the services of Western Lettings in the future - our experience really was 5 star!
21:29 08 Oct 20
Great service from the team during these unusual covid times. They found a suitable tenant for my home within days of the property hitting the market.
17:15 05 Oct 20
I’ve been with this agency for nearly 2 year. The girls are all so really friendly and always reliable. If anything in the house needed fixed they were always ready to help and call somebody out ASAP. Best agency I’ve been so far!
16:34 01 Oct 20
We really had the good time and had a great experience. Western Lettings are very supportive and responsive.
The Sick of The Fringe T.
15:13 23 Sep 20
I don't usually review but really had to say what a great service I've had from Western Lettings today (supported by Catherine who was just excellent).Trying to relocate and find a new home during COVID-19 has brought so much anxiety and I couldn't believe how quickly I was assisted in finding a new place; from locating the right property for my needs, completing referencing at speed to confirming my move date. Having been dealing with mis-information on viewings and lack of transparency on current processes from other agents in the city, I really had to write here to recommend.
13:22 23 Sep 20
I moved to Western Lettings last year after a poor experience with another agency and have found the service provided by the company to be exemplary. The staff are without exception friendly, efficient and highly professional and the IT systems are outstanding, providing instant access to inspection reports, invoices and compliance certificates. My tenants have also expressed their appreciation for the service provided to them and I consider the company to be setting the benchmark for the highest standards in service to both property owners and tenants. Very highly recommended!
18:40 22 Sep 20
Very professional and thorough with documentation. Left little to worry about.
18:12 11 Sep 20
Generally very understanding and helpful, willing to explain anything without making you feel daft for asking.
15:29 01 Sep 20
We had an excellent experience with Western Lettings. They are very professional, quick to respond to emails and accommodating to any requests. Moving out of our current flat has been a smooth and easy process.
18:09 29 Aug 20
Beautiful pocket near West Kilbride. Overlooks Arran and Little Cumbrae. Old castle was one of the first Christian sites in Scotland
21:24 27 Aug 20
Super professional and trustworthy, simply one of not many those days. I would highly recommend this Agency.
19:38 18 Aug 20
All our queries were addressed and issues with the rented flat solved quickly. Professional, responsive environment.
16:43 14 Aug 20
After a bout of letting agencies not taking us seriously, purposefully delaying to reply and outright ignoring us (due to age) it was a breath of fresh air to be able to deal with Western Lettings who just couldn't have been more professional.We've had instant communication from them on nearly every email sent which is just amazing (and seems to be a common theme with other reviews) and very detailed + personable responses. The process couldn't have been easier from start to finish and we're collecting the keys in a couple days which will have meant this was sorted in near under a week, outstanding.As a younger letter, aged 20, but with strong finances, it's just nice to be taken seriously and treated professionally. Really look forward to our time with WL and a big thanks to Sarah who's been awesome at answering every question we'd had so far!
19:23 11 Jul 20
Western Lettings is the most professional letting agency in Scotland I have ever rented property from. A lot of correspondence was made through emails, which was great for me. All issues during tenancy sorted straight away. End of tenancy was also smooth, I received my deposit back 3 days after I left property! Wow! I highly recommend Western Lettings to anyone who are looking for properties to let in Glasgow!
19:10 06 Jul 20
We were tenants with Western Lettings and as the others reviews, we can confirm they are very professional and always helpful. Excellent communication and they fixed things quickly. We were really satisfied from the beginning of our tenancy to the end.
14:17 23 May 20
While I left the tenancy two years ago, I never realised I didn’t leave a review.I rented a flat through western lettings for a year and I was amazed by their responsiveness and professionalism! All maintenance issues were addressed and fixed within 72 hours (even with white good replacements). I’m highly recommending them to family and friends looking for a place and they are going to be my first choice when I’m starting to consider upgrading my current apartment!
09:01 12 May 20
Excellent experience with Western - the few issues experienced were dealt with swiftly and fixed first time.Very prompt, friendly and courteous service so can’t recommend highly enough.Thanks to Catherine and the team for a stress-free stay!
16:24 13 Mar 20
The team at Western Lettings were easy to deal with on entry to our new rented property and when we vacated. The online systems they use work very well but the added personal touch just made it easier. Small issues were dealt with quickly and the team of services they have on call electrician, joiner etc. were all great. We wish them all the best on their office move.
11:58 17 Jan 20
I have found Western Lettings to be professional and responsive to any issues I’ve had as a landlord. They quickly found reliable tenants for my property and were also very helpful and supportive during the sale of my property.
16:31 06 Jan 20
I've worked with quite a few letting agencies in Glasgow at this point and by far Western lettings is not only the most professional but also the kindest! I am sad to no longer be renting with them, but thanks to the team for making my move in and move out so simple!
13:10 20 Dec 19
The biggest negative is that they take their cut immediately when the tenants pay but you, the landlord, have to wait. They do all the rents on a Friday but it's not in your account till the Monday! Consequently every month is different when you as the landlord gets paid! They are however earning the interest on the monies.
22:49 09 Dec 19
We’ve been using Western Lettings for many years to rent out a property in Glasgow. Highly professional and very helpful - no hesitation in recommending their services
21:49 05 Dec 19
Me and my husband moved to Glasgow a few months ago. Our tenancy agreement was passed from another agency to Western Lettings Agency and there’s only good words to say about them. One of their employees,Catherine who was really nice and friendly, visited us and was really helpful explaining everything about the tenancy agreement. We highly recommend Western Lettings!!!!
10:16 05 Dec 19
I can honestly say these have been the best letting agents I have ever worked with. After bad experiences and OK experiences in the past, I was constantly surprised how efficient, professional, polite, reasonable and helpful this team were. The price was no different (and in fact cheaper) than many others and it has been absolutely worth it. They have been fantastic right up to the point where I sold my flat last month (and even beyond!). I never had to pester them to do something. I never had to follow up with a million emails. They just did the work extremely well and I am so grateful for all their hard work. You are daft if you don't choose them for your agency. Could not rate them highly enough.
00:05 05 Dec 19
Western lettings resolved an issue with an adjoining property which had some plumbing problems. I can honestly say Western lettings are a professional company with excellent communication and competence.Quite literally....a breath of fresh air !!!Judging by the other reviews it's easy to see that I'm not alone in thinking this !!!!They have been a pleasure to deal with and I'd recommend them any time !Top marks !!!!
12:32 04 Dec 19
Brilliant letting agency. My partner and I rented a property for a year and found them to be very helpful with any issues we had with our property (very minor things). The staff were friendly and quick to respond. I'd recommend them 100%.
09:53 04 Dec 19
I let my flat out through these guys for the last five years. Was a bit apprehensive however they were fantastic throughout, dealing with everything for me. Worth every penny as a landlord, always making sure the tenants were both being looked after as well as looking after my flat! I’ve had to sell the flat for other reasons but even through that process i.e. managing the tenants leaving and helping with access for the surveys/viewings etc, they’ve been first class. Thanks for everything.Anyone looking to let out a property that is a bit worried about doing so, use these guys and you’ll be fine.
13:47 27 Nov 19
I would recommend renting through Western Lettings – they were straight forward and uncomplicated to deal with. Prompt and helpful response on any issues and a smooth check in and check out!
11:17 19 Nov 19
Almost a year ago my letting agency changed to Western Lettings and it has been such a pleasure. The process to change over was seamless and their visits have always been pleasurable. There has never been an issue that I have had to raise that has been a problem and they always go out their way to ensure my home needs are met.Thank you all very much for all your hard-work.
17:37 27 Oct 19
I am an international student and new to UK. Western lettings was the first private letting agency I approached while searching for my accommodation. I had best experience with western lettings throughout my stay. They always quick to respond with queries. The team is always helpful, friendly, professional and supportive. I am happy with their service. I recommend this agency for anyone new to Scotland and looking for a private accommodation.
08:25 18 Oct 19
Tenant - Western Lettings have been flexible, professional and kind with us. We feel very secure with their services and their standards are high. Out of all my landlord/letting agent experiences they have been the best.
08:20 15 Oct 19
Excellent service when viewing properties and advice
20:44 10 Oct 19
New to the UK, we had the best experience with Western Lettings. They were friendly, supportive and understanding, even though we did not know much about the procedures here in Britain (ok, Scotland ;). They earned our respect and well deserve your interest in their properties.
13:53 07 Oct 19
I was with Western Lettings for a year and would highly recommend them. From our first interaction with them during the viewing until we vacated and were returned our deposit, they were nothing but efficient and friendly. Wouldn't hesitate to be a tenant of theirs again.
23:44 23 Sep 19
I found the staff very professional and always polite and caring at Western Lettings. Aimee, Sandra and Matt are the people i dealt with mainly but whoever would return my call or email or come for a house inspection, always had me feeling they wanted to help me in any way possible and they were all lovely!
10:11 13 Sep 19
I moved into a flat with Western Lettings after my previous flat was broken into. They were very warm and supportive, but also focused and professional, and their attitude made my tenancy a comfortable and stress-free experience. They were always quick to respond and exceeded my expectations with how eager they were to help. Every member of staff that I met/corresponded with was friendly, genuine and down-to-earth. I would highly recommend Western Lettings to anyone looking for tenancy in Glasgow.
22:59 25 Aug 19
I'm so impressed with the team and all they do at Western Letting. Professional, helpful, efficient and kind. They have gone above and beyond to help us settle into our new rented home. I'm really impressed. Thanks so much!
10:51 25 Aug 19
Helpful and professional service, always quick to respond to queries. As overseas landlords we have been kept up-to-date and supported, especially when we made the decision to sell our property. We would recommend the team at Western Lettings
11:48 15 Aug 19
I was a tentant in Minerva court let by Western lettings for two years. I had a very nice experience with this letting agency. Everyone is helpful and supportive. Every agent will hear your problem and would try fix it ASAP. I will recommend this letting agency.
08:39 19 Jul 19
Very professional, a joy to deal with. Smooth as eggs.
15:54 17 Jul 19
Have let 3 properties with Western Lettings since 2009 and have no hesitation in recommending to landlords seeking a property management. service. Jack and his team are friendly, professional and always ready to help with advice and practical assistance where required.
05:20 21 Jun 19
Had a front door issue, Aimee from WL was round right away, she arranged a locksmith on the spot, he was round right away. Whole thing dealt with by super people in no time.
14:01 29 May 19
It's the best letting agency we've ever had. First of all, the property was in a very good condition. Then dealing with paper work was so easy. Because, of the great help from the agency. When we had any question, it was answered and resolved very fast. And to add more, all the staff was very professional and friendly. Thanl you for all your great work. Best regards
11:41 29 May 19
Absolutely recommended as they are professional, fast with great service.Would recommend as a first choice for foreigners. Thank you all at Western Lettings.
14:28 22 May 19
We needed to find something to rent in a week and Western Lettings are the best for that and not only. Customer service from Matt was excellent and very friendly nothing was too much hassle for them. Highly recommend this agency.
14:55 08 May 19
I have found Western Lettings to be one of the best lettings agents I have used. They are friendly, professional and treat their clients with respect. The flat I rented off them was very well maintained and great value for the monthly rental. Also, whenever something went wrong, which it rarely did, they were quick to get things repaired. Highly recommend.
11:20 08 May 19
Contrary to all the great reviews, my score is a 1 star, simply because there is no option for a lower one.I have had only one interaction with this agency and it will be my last. I will not contact them again even if they are offering the last available flat in Glasgow.I scheduled a viewing with an agent who was notified during the arrangement that I need to leave work in order to attend. After I took half a day emergency leave and made it back to Glasgow, 10 minutes before the viewing I received a call that the tenant is refusing access and there will be no viewing. It sounded a lot lot ''A deal for the property has been made outside of this viewing'' which not only my wife and I were attending but according to the agent six other individuals.The following day when we saw that the flat has been marked as ''Let Agreed'' and when I called when was this flat viewed since the viewing was cancelled, the poor excuses started - the tenant had changed their number so they could not be reached. The flat was posted on a Thursday and the letting agency does not work weekends so technically we were the first available viewing of the new week. How were they able to contact the tenant and arrange a viewing on Friday but then mysteriously did not have their their number to confirm the viewing that was arranged for a number of people?As I already stated, I will never contact this agency again and I would be very cautious with any dealings with them. If this is the way they treat the people whose monies pay their commissions, what kind of service can one expect if there are any problems with the property that need to be resolved?Reply to the reply from the owner.Dear Mr. Gallagher,Since there was no option to reply to your reply, I will just add my comments to my initial review.The more excuses you make, the less likely anything you say is to be believed. Your Office Manager said that the let was agreed from a previous viewing, not on that day. We were assured that all viewing has been cancelled on the day in question.How is it that the flat is unsuitable for viewing for everyone but that early arrival? And how is that the flat is shown by the tenant herself without your agent being present - there is one more pointer to the professionalism of your agency.As for the compensation, I was offered a reimbursement for my fare from Stirling to Glasgow. I travel that route every day so I have a pass, no reimbursement needed. I did, however, left work half-way through my shift on a short notice just to make it on time for the appointment. Your Office Manager didn't mentioned anything about that.Thank you for your kind wishes in my search for a flat. We have indeed found our agency and we have been working with them for over two years. We live in a beautiful flat just around the corner and at present our agency does not have anything suitable for us to willing to move from where we are. It just happened that the one we liked (at least on the photos) was through your agency.Regards,
02:07 05 Apr 19
Western Lettings treats its tenants professionally and respectfully.
16:17 25 Mar 19
Friendly and helpful staff and a great company to let from. Any issues were always dealt with professionally and quickly. Thank you to all staff for such a pleasant experience.
16:12 23 Mar 19
Very professional and friendly team, leaving both my tenants and my property in good hands!
15:47 11 Mar 19
A decent letting agency - always a fast email response and they were very helpful over the period that we rented from them.
14:14 05 Jan 19
Western Lettings are honest, reliable and professional with a very personable staff. As a first time landlady I had many concerns and questions which were promptly addressed with patience and understanding. They are easy to contact, quick to act and offer a highly efficient service. I have already recommended Western Lettings and wouldn’t hesitate to again.
David John W.
14:37 29 Nov 18
Always really quick and helpful - very friendly and efficient. Would highly recommend.
11:39 29 Nov 18
I gave always had a fantastic service , nothing is to much trouble always prompt in dealing with issues
00:05 07 Nov 18
I have been very impressed by Western Lettings. They made the process of renting out my flat very smooth and their customer service is second to none.
15:23 06 Nov 18
I was a novice landlord when I appointed Western Lettings to manage my property. They have been great - knowledgeable, professional, totally reliable. They organised everything that was needed to be done to be able to put my property on the market. I have been very fortunate in selecting them. I have subsequently recommended them to others.
15:32 22 Oct 18
If you loking for accommodation Me and my wife will highly recommend Western Lettings. As a costumer I was satisfied 100%.Good points: quick answer on my enquiries.No hassle or issues.Quick replace of the broken boiler.Professional and friendly staff.
21:28 18 Oct 18
I was a tenant with Western Lettings for just under a year and were always friendly and helpful whenever I needed some assistance or had a general question to ask. They made the rental process very smooth and easy to deal with and I would recommend them as a letting agent anytime.
20:36 13 Sep 18
Western Lettings were really helpful and efficient. Catherine in particular was always super friendly and got things done quickly, thank you!
20:08 11 Sep 18
Very pleased using Western lettings as a tenant over past six months in Glasgow! Professional and by far the quickest letting agency I have ever dealt with. Special thanks to Aimee for such a wonderful job throughout. I think it’s the team that is always available to listen to your issues, concerns, requests and then takes appropriate action in time. I felt the staff is proficient and you can easily tell they have well-established processes that they follow. I never had to wait too long to get a response either on my email or phone and that is what I think makes them stand out. I will definitely recommend western and use again in future.
14:30 31 Aug 18
TERRIBLE. Not even worth 1 star. I rented a property in Thornwood and encountered nothing but incompetence from this company.During inspections, employees would come to the flat and say nothing more than hello, even when I highlighted issues of the flat. They never once got back to me about these. Their customer service is horrendous.Since moving out a few months ago to move abroad - and cleaning the flat from top to bottom (to a MUCH higher standard than was when I moved in) - they have tried to charge me for damages that were there when I moved in (and I highlighted them in my move in inspection), and for cleaning (unwarranted). Having been advised by one employee regarding details of moving out, I was then faced with additional charges by another very rude (Jennifer) employee based on carrying out this advice. They provided my energy company with the wrong details thus I have been charged wrongly for usage. They failed to protect my deposit under the deposit Scotland scheme and it was only when trying to claim back my deposit I was made aware that my £1200 deposit had been unprotected without my knowledge for 7 days during my tenancy.They refuse to accept responsibility and treat their tenants like a piece of dirt. As a home owner myself - I rent out my property - I was appalled by their dealings throughout.It seems they only care about squeezing money out of tenants and it is unacceptable.UPDATE: RESPONSE TO OWNER.Dear Mr Gallagher,Following your response, I have sent my comments to your email address.I look forward to hearing from you.Sincerely,Sara
08:01 31 Aug 18
Best letting agent I've ever had - fast communication and resolving problems, no hidden fees or fines, regular inspections and generally nice people.