The reviews below have been made by our customers through Google Reviews. We have no control over what is written through the facility or over which reviews are visible. If any client had ever made a negative comment on our service it would be visible along with all the others. It may be worth bearing this in mind when comparing our reviews to the “testimonials” which are often seen embedded within the websites of other companies.
05:20 21 Jun 19
Had a front door issue, Aimee from WL was round right away, she arranged a locksmith on the spot, he was round right away. Whole thing dealt with by super people in no time.
14:01 29 May 19
It's the best letting agency we've ever had. First of all, the property was in a very good condition. Then dealing with paper work was so easy. Because, of the great help from the agency. When we had any question, it was answered and resolved very fast. And to add more, all the staff was very professional and friendly. Thanl you for all your great work. Best regards Absolutely recommended as they are professional, fast with great service.Would recommend as a first choice for foreigners. Thank you all at Western Lettings.
14:28 22 May 19
We needed to find something to rent in a week and Western Lettings are the best for that and not only. Customer service from Matt was excellent and very friendly nothing was too much hassle for them. Highly recommend this agency.
10:25 19 May 19
14:55 08 May 19
I have found Western Lettings to be one of the best lettings agents I have used. They are friendly, professional and treat their clients with respect. The flat I rented off them was very well maintained and great value for the monthly rental. Also, whenever something went wrong, which it rarely did, they were quick to get things repaired. Highly recommend.
11:20 08 May 19
Contrary to all the great reviews, my score is a 1 star, simply because there is no option for a lower one. I have had only one interaction with this agency and it will be my last. I will not contact them again even if they are offering the last available flat in Glasgow.I scheduled a viewing with an agent who was notified during the arrangement that I need to leave work in order to attend. After I took half a day emergency leave and made it back to Glasgow, 10 minutes before the viewing I received a call that the tenant is refusing access and there will be no viewing. It sounded a lot lot ''A deal for the property has been made outside of this viewing'' which not only my wife and I were attending but according to the agent six other individuals.The following day when we saw that the flat has been marked as ''Let Agreed'' and when I called when was this flat viewed since the viewing was cancelled, the poor excuses started - the tenant had changed their number so they could not be reached. The flat was posted on a Thursday and the letting agency does not work weekends so technically we were the first available viewing of the new week. How were they able to contact the tenant and arrange a viewing on Friday but then mysteriously did not have their their number to confirm the viewing that was arranged for a number of people? As I already stated, I will never contact this agency again and I would be very cautious with any dealings with them. If this is the way they treat the people whose monies pay their commissions, what kind of service can one expect if there are any problems with the property that need to be resolved?Reply to the reply from the owner.Dear Mr. Gallagher,Since there was no option to reply to your reply, I will just add my comments to my initial review.The more excuses you make, the less likely anything you say is to be believed. Your Office Manager said that the let was agreed from a previous viewing, not on that day. We were assured that all viewing has been cancelled on the day in question.How is it that the flat is unsuitable for viewing for everyone but that early arrival? And how is that the flat is shown by the tenant herself without your agent being present - there is one more pointer to the professionalism of your agency.As for the compensation, I was offered a reimbursement for my fare from Stirling to Glasgow. I travel that route every day so I have a pass, no reimbursement needed. I did, however, left work half-way through my shift on a short notice just to make it on time for the appointment. Your Office Manager didn't mentioned anything about that.Thank you for your kind wishes in my search for a flat. We have indeed found our agency and we have been working with them for over two years. We live in a beautiful flat just around the corner and at present our agency does not have anything suitable for us to willing to move from where we are. It just happened that the one we liked (at least on the photos) was through your agency.Regards,
02:07 05 Apr 19
Western Lettings treats its tenants professionally and respectfully.
16:17 25 Mar 19
Friendly and helpful staff and a great company to let from. Any issues were always dealt with professionally and quickly. Thank you to all staff for such a pleasant experience.
16:12 23 Mar 19
Very professional and friendly team, leaving both my tenants and my property in good hands!
14:07 22 Mar 19
Lovely people, good service.
15:47 11 Mar 19
A decent letting agency - always a fast email response and they were very helpful over the period that we rented from them. Western Lettings are honest, reliable and professional with a very personable staff. As a first time landlady I had many concerns and questions which were promptly addressed with patience and understanding. They are easy to contact, quick to act and offer a highly efficient service. I have already recommended Western Lettings and wouldn’t hesitate to again.
David John Weaver
14:37 29 Nov 18
Always really quick and helpful - very friendly and efficient. Would highly recommend. I gave always had a fantastic service , nothing is to much trouble always prompt in dealing with issues
00:05 07 Nov 18
I have been very impressed by Western Lettings. They made the process of renting out my flat very smooth and their customer service is second to none.
15:23 06 Nov 18
I was a novice landlord when I appointed Western Lettings to manage my property. They have been great - knowledgeable, professional, totally reliable. They organised everything that was needed to be done to be able to put my property on the market. I have been very fortunate in selecting them. I have subsequently recommended them to others.
15:32 22 Oct 18
If you loking for accommodation Me and my wife will highly recommend Western Lettings. As a costumer I was satisfied 100%. Good points: quick answer on my enquiries. No hassle or issues. Quick replace of the broken boiler. Professional and friendly staff.
21:28 18 Oct 18
I was a tenant with Western Lettings for just under a year and were always friendly and helpful whenever I needed some assistance or had a general question to ask. They made the rental process very smooth and easy to deal with and I would recommend them as a letting agent anytime.
20:36 13 Sep 18
Western Lettings were really helpful and efficient. Catherine in particular was always super friendly and got things done quickly, thank you!
20:08 11 Sep 18
Very pleased using Western lettings as a tenant over past six months in Glasgow! Professional and by far the quickest letting agency I have ever dealt with. Special thanks to Aimee for such a wonderful job throughout. I think it’s the team that is always available to listen to your issues, concerns, requests and then takes appropriate action in time. I felt the staff is proficient and you can easily tell they have well-established processes that they follow. I never had to wait too long to get a response either on my email or phone and that is what I think makes them stand out. I will definitely recommend western and use again in future.
14:30 31 Aug 18
TERRIBLE. Not even worth 1 star. I rented a property in Thornwood and encountered nothing but incompetence from this company. During inspections, employees would come to the flat and say nothing more than hello, even when I highlighted issues of the flat. They never once got back to me about these. Their customer service is horrendous. Since moving out a few months ago to move abroad - and cleaning the flat from top to bottom (to a MUCH higher standard than was when I moved in) - they have tried to charge me for damages that were there when I moved in (and I highlighted them in my move in inspection), and for cleaning (unwarranted). Having been advised by one employee regarding details of moving out, I was then faced with additional charges by another very rude (Jennifer) employee based on carrying out this advice. They provided my energy company with the wrong details thus I have been charged wrongly for usage. They failed to protect my deposit under the deposit Scotland scheme and it was only when trying to claim back my deposit I was made aware that my £1200 deposit had been unprotected without my knowledge for 7 days during my tenancy. They refuse to accept responsibility and treat their tenants like a piece of dirt. As a home owner myself - I rent out my property - I was appalled by their dealings throughout. It seems they only care about squeezing money out of tenants and it is unacceptable.UPDATE: RESPONSE TO OWNER.Dear Mr Gallagher,Following your response, I have sent my comments to your email address. I look forward to hearing from you. Sincerely, Sara
08:01 31 Aug 18
Best letting agent I've ever had - fast communication and resolving problems, no hidden fees or fines, regular inspections and generally nice people.
07:51 31 Aug 18
09:12 29 Aug 18
Professional agency with good houses.
18:28 28 Aug 18
11:20 28 Aug 18
Great company. Used them for years. Nothing too much trouble for them!
10:29 28 Aug 18
I was a tenant with Western lettings for just under two years and can’t rate them highly enough. Consumate professionals, very quick to respond to any queries and their out of hours emergency help is absolutely fantastic. If I were to rent again I would seek out properties managed by Western Lettings.
09:17 22 Jul 18
Great service, sorted out any problems we had straight away. Would highly recommend and use again if back in Glasgow.
13:24 10 Jul 18
I've been renting out my flat via Western Lettings for many years now. Their service has always been polite, informed, good value and carried out quickly.. On the basis of my relationship with them, I have no hesitation in recommending this firm.Added July 2018 - had an email from Western Lettings recently telling me current tenant was leaving (after many years). Once they had ascertained that I still wanted the flat let, they went into action. After only seven days empty, new tenants will be moving in - all checks done and deposit paid. As part of their service they recommended some minor repairs and renewals. I felt there was not enough time to organise this before the new tenants' arrival. No problem. We agreed what was required and they have organised the tradespeople to do the work this week. Talk about service!
09:43 18 Jun 18
Very friendly and helpful staff, very good level of service. Honest appraisal of property condition at inspections and at point of moving out.
17:18 17 Jun 18
Tenant of 2 yrs. Excellent and professional service, always easy to reach and discuss. I have been living in Glasgow for 5 yrs now, been through three letting offices and they were the best by far!
Connor Schofield Mellor
12:38 14 Jun 18
Every issue was resolved promptly and to a high standard. No complaints these are excellent letting agents.
William Gordon Campbell
11:07 30 May 18
I own a flat in the West End, which I rent out, but live in Australia, which means I rely heavily on a good letting agency to manage the tenancy. The flat was initially subject to significant plumbing and other problems, mostly the result of poor workmanship by the builder during renovations and had been an absolute nightmare until I assigned the tenancy to Western Lettings. Jack Gallagher has been incredibly helpful in organising competent tradesmen to rectify all the faults and to arrange a succession of excellent tenants. His agency is very efficient at looking after repairs and maintenance and its monthly statement of income and expenditure is exemplary.I cannot recommend Western Lettings highly enough.
15:10 24 May 18
They’re always available and ready for hearing and give you an help..Simply the best in what they do! I was a tenant through Western Lettings from November 2016 until April 2018 and they have been wonderful from start to finish. They are thorough and organised and they get things sorted quicker than any agent I've ever rented from. The staff are all lovely and they were fair at the end of my tenancy in regards to deposit deductions....i didn't have any because I returned the flat clean and tidy and with everything still intact or with a suitable replacement. I'm actually sad to leave them, and my new agency has a lot to live up to!Can't recommend enough! Was a tenant with Western Lettings for the past year, at all times they were more than willing to help me out, regardless of the query. On a whole, I would recomend them to anyone, having them as my letting agents for my first ever flat made the whole process completely stress free, I hope to have dealings with them again in the future, 5 stars all round. 🙂
13:27 17 Apr 18
My house got flooded and needed to rent somewhere quickly, never heard of Western Lettings until that point but I am so glad I chose to rent a property from them. Service was outstanding and there was always someone there to answer any question you had. Right from check in to check out customer satisfaction seem to be on top of there lists!!! Very friendly and helpful staff!!
18:17 09 Mar 18
We used western lettings for 2 years we found them to be very professional with no problems at all. Great service Been using Western Lettings for over a year to let out our Finnieston flat. Can't fault their service- they are a small tight knit team and the personal and professional attention to detail and queries is exceptional. Highly recommended.
Jennifer Fraser Harris
11:09 01 Mar 18
A friendly team that offer a high standard of service. Would highly recommend.
13:30 13 Feb 18
Very happy with Western Lettings, they helped during my tenancy with every little or big issue. I would definitely recommend them.
12:07 10 Feb 18
20:28 26 Jan 18
A small team of dedicated staff, professional and yet friendly. Any enquiries or issues were dealt with quickly and efficiently. A business where you feel comfortable and confident that your best interests are served. I feel valued as a tenant and would have no hesitation in recommending the team at Western Lettings. A small team with a big work ethic, a bit more personal service than some of the other agents I contacted. Good luck.
16:23 26 Jan 18
Having heard some disaster stories with Glasgow letting companies, I'm very happy to say I had a fantastic experience with Western Lettings so much so we made sure the next property we rented was with them. We had a few problems with our boiler and washing machine at separate times - and they were sorted straight away with the utmost attention. Western Lettings would make sure any problems would get sorted by the landlord and if there was never a quick reply - they'd do their best to have their own guy look at it. I can't thank them enough again and I am excited to go into another contract with them.Thanks Western Lettings!
M. De Lorenzo
20:13 25 Jan 18
For more than a year I've been renting them a flat. No problems at all, ther service is really professional, they answer very fast and they are really nice. Highly recommended.
11:00 25 Jan 18
Always had fantastic service from Western Lettings. Highly recommend.
12:48 16 Dec 17
Almost one year living in Glasgow and renting a flat on West End. No problems at all. Very kind service, very kind people. Professional service. Highly recommended.
22:14 14 Dec 17
I bought my property a year ago and was in a dilemma choosing a letting agent. At last I ended up choosing Western Lettings based on their reviews and their certifications. Without any doubt this is the best decision I ever made. They helped me to quickly renovate the property, bring it to the market and find a tenant. Their landlord portal is one good place to see all your accounts. They reply to emails quick. Overall its been a hassle free service.
18:16 13 Dec 17
Western Lettings have been looking after our rental flat for the last year and have been great. The staff are very professional and efficient. The easy to use online system for invoices and rental income keeps you up to date while making everything transparent.
08:43 06 Dec 17
Very friendly and excellent value for the services provided. Letting out our flat could not have been easier!
16:13 04 Dec 17
Great agent, fantastic service, highly recommend.
15:22 04 Dec 17
Western Lettings provide a first class lettings service and are without doubt the very best in Glasgow. They always go the extra mile! Western Lettings are a great team and provide a fantastic lettings service. Consistently friendly, responsive, helpful, and professional. I thoroughly recommend them.
19:53 23 Nov 17
Very professional and very responsive.
13:41 23 Nov 17
I have been living in a property managed by Western Lettings and the team is wonderful and very professional in dealing with any requests. Genuinely great lettings agency, pleasant and personal service.
11:00 23 Nov 17
As a landlord Western Lettings have been superb. High quality of service, timely responses and go out their way to help in any way. Good to know my property is in safe hands.
19:06 18 Nov 17
Western Lettings have been managing my flat for a few years and I'm delighted with the quality of service and the overall attitude. After 4 years of WL managing my property, I would wholly recommend them to a landlord looking for a management service. Their greatest strength is their team in the office who pro actively resolve any issues and who communicate information to you quickly.WL user friendly online portal is also very convenient for staying organised among the mountains of paperwork associated with letting property. Western Lettings have been managing my property for over six years. They have been consistently outstanding! They offer a very personal and friendly service. They are always efficient and professional. I have every confidence in the team. Many thanks
08:13 30 Aug 17
I have been letting my flat in the west end through Western Lettings since 2010 and I have been extremely pleased with the service they have provided. Jack, Jennifer and the rest of the staff are very professional, efficient and do not waste any time getting things done, including marketing the property, finding tenants and getting repairs done. I live out of the uk and couldn't manage without them. I recommend them 100%.
15:33 14 Jul 17
I rented through Western Lettings for 2 years and they were fantastic throughout. Friendly service and quick responsiveness to any enquiry, and always very helpful.
16:27 11 Jul 17
Excellent letting agent and great service
16:37 13 Jun 17
I was a tenant at a property managed by Western Lettings for a year. From moving in to moving out everything was straightforward and fuss free. Inspections were at reasonable intervals and non-intrusive. All of the staff I interacted with over the year were friendly. No complaints here.
13:01 20 Dec 16
Thanks to Western Lettings my move to Glasgow has been painless. I absolutely love the flat I'm renting, and their service and support throughout the process and beyond has been outstanding. They're professional and right on the ball with everything, all the times. Highly recommended agency!
16:23 10 Nov 16
Were very prompt with any and all inquires and quick to organise replacement appliances when contacted. Very friendly staff.
15:43 19 Oct 16
Western Lettings are absolutely fantastic. I rented a property from them for 16 months. It was the best experience ever. They always responded immediately to all of my enquiries, show professionalism and were really helpful and understanding about all matters of the flat.I could not have hoped for a better service. I highly recommend Western Lettings to everybody!
10:53 18 Oct 16
Have let 3 properties with Western Lettings since 2009 and have no hesitation in recommending to landlords seeking a property management. service. Jack and his team are friendly, professional and always ready to help with advice and practical assistance where required.
21:32 10 Oct 16
Excellent service. Very happy so far.
12:13 09 Oct 16
12:59 01 Oct 16
Great company & great service. Been looking after my flat in West End of Glasgow for a few years now - can't fault them.
15:11 29 Sep 16
I rented a flat from Western Lettings for nearly 2 years, and at every stage from the first look around the flat to moving out, Western Lettings were always helpful, quick to respond, professional and courteous. I wouldn't hesitate to recommend, or to let a property from Western Lettings again. Helen
Ettore De Maio
06:24 16 Sep 16
As a tenant, I appreciated a lot the kindness and the professionalism of Western Lettings' employees. Comparing with other agencies I dealed with, the difference is huge: WL has a very good attitude for "customer care", not only with the landlords but also when it comes to help the tenants. Availability, kindness and effectiveness among the quality I appreciated the most.
10:18 29 Aug 16
We have used Western Lettings since 2011 as agents for our property in Glasgow. Over the past 5 years, Jack Gallacher and his team have provided an exemplary service: courteous, timeous and highly professional, with access to a network of able and affable tradesmen. Calls are answered, issues resolved and we have no hesitation in recommending this company most highly -- a beacon of best practice.
10:05 11 Jun 16
As a portfolio Landlord I would not hesitate in recommending Western Lettings to any of my friends or family. They have a highly professional team of staff who are always efficient and provide a caring and personal service.
20:25 03 Mar 16
I rented a property from Western Lettings for the last 6 months. Any issues that we had were always quickly resolved. They are very easy to get in touch with and always responded very promptly to any correspondence. All matters regarding signing the lease, deposits and end of tenancy checks were carried out with ease. A great letting agency and I would recommend them to anybody looking for a property.
Iain F Macleod
12:43 25 Nov 15
I've been with Western Lettings for a number of years now and I'd thoroughly recommend them to anyone looking for a Letting Agent. Great service, they are very organised and really go beyond the call of duty. Very different to some other experiences I've had with Letting Agents. FIrst class.
12:26 17 Nov 15
I was a tenant for three years in a duplex flat in the west end of Glasgow. The service delivered by the team at Western Lettings was, at all times, efficient, professional and helpful . I would recommend this agency to any tenant or landlord.
13:34 21 Feb 13
I rented a flat with Western lettings last year, they made the whole process simple and easy compared to previous lettings agents I' e experienced. They also dealt with issues promptly and efficiently. Would recommend to anyone looking for an agent they can trust.
18:21 20 Feb 13
I recently rented a property through Western Lettings and found the service to be excellent. The whole team were exceptionally helpful, well informed and gave a really professional service. I wouldn't hesitate to recommend renting through Western Lettings!