Accredited Letting Agency
Our team are constantly challenged and supported to improve. Training and mentoring are part of our culture and, judging by the feedback we receive from our landlords and tenants, it shines through in the standard of our service. Accreditations independently validate the strength of our people and our service.
Here are some of the accreditations which we’re most proud of:
Investors in People – Gold
We were first assessed against the Investors In People framework by Remarkable in 2019 and were delighted to be accredited at GOLD standard. Although we were the first agent in Scotland to achieve GOLD, we continue to work with the team at Remarkable and are looking forward to our next assessment in October 2022.
ARLA (Association of Residential Letting Agents) is the UK’s foremost professional and regulatory body for letting agents. By using an ARLA accredited agent, consumers have peace of mind their agent will provide a professional service and their money is safeguarded by client money protection. Member agents are required to hold professional qualifications and undergo stringent annual client money audits.
For the accounting rules of our company’s client money protection provider, please visit the Propertymark website.
Carbon Neutral Organisation
We wanted to do our bit to tackle the biggest challenge of our time, so we became carbon neutral accredited in October 2020. Our car fleet has been all-electric since December 2021 and we now have paperless onboarding for tenants and landlords. Many small initiatives are constantly being rolled out to help reduce our footprint. Examples include:
- A bike to work scheme
- Low energy LED office lighting
- Automated power cycling of monitors out of hours
- Programmable heating system to ensure minimum wasted energy
Investors in Wellbeing – Gold
Western Lettings was accredited with We Invest in Wellbeing in April 2022 at Gold standard. Wellbeing relates to all aspects of working life: the quality and safety of the workplace, how people feel about their work and the culture they experience at work.
The assessment involved surveys and interviews with everyone on the team. Investors in People, who run the scheme, measure performance against a standard framework including social, physical and psychological aspects of wellbeing.
According to Investors in People, achieving Gold level in the assessment means that a good wellbeing strategy is in place and supported by everyone. Also, there’s evidence it’s having a positive effect.