Accredited Letting Agency

Our team are constantly challenged and supported to improve. Training and mentoring are part of our culture and, judging by the feedback we receive from our landlords and tenants, it shines through in the standard of our service. Accreditations independently validate the strength of our people and our service.

Here are some of the accreditations which we’re most proud of:

Investors in People – Gold

We were first assessed against the Investors In People framework by Remarkable in 2019 and were delighted to be accredited at GOLD standard. Although we were the first agent in Scotland to achieve GOLD, we continue to work with the team at Remarkable and are looking forward to our next assessment in October 2022.

Investors In People Gold


ARLA (Association of Residential Letting Agents) is the UK’s foremost professional and regulatory body for letting agents. By using an ARLA accredited agent, consumers have peace of mind their agent will provide a professional service and their money is safeguarded by client money protection. Member agents are required to hold professional qualifications and undergo stringent annual client money audits.

For the accounting rules of our company’s client money protection provider, please visit the Propertymark website.

Arla Propertymark Protected

Carbon Neutral Organisation

We want to do our bit to tackle the biggest challenge of our time. Our car fleet will be all-electric by the end of 2021 and we now have paperless onboarding for tenants and landlords. Many small initiatives are constantly being rolled out to help reduce our footprint. Examples include:

  1. A bike to work scheme
  2. Low energy LED office lighting
  3. Automated power cycling of monitors out of hours
  4. Programmable heating system to ensure minimum wasted energy
Carbon neutral organisation - Western Lettings
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