Independent and Impartial Reviews
The reviews below have been made by our customers through Google Reviews. We have no control over what is written through the facility or over which reviews are visible. If any client had ever made a negative comment on our service it would be visible along with all the others. It may be worth bearing this in mind when comparing our reviews to the “testimonials” which are often seen embedded within the websites of other companies.
Marcela K.
1701423017
The Property Management department at Western Lettings, under the guidance of Matt, has truly left a lasting positive impression. Matt and his team have demonstrated an impressive level of expertise, consistently showcasing their knowledge, responsiveness, and utmost professionalism. Working with them has been an absolute pleasure.
Steve M.
1699864672
I had one flat, managed by Western Lettings, which lasted almost 6 years. I never felt having the one flat, that I was treated any different to a person having many properties. The whole experience was excellent. All the staff were happy to help with any requests. Problems were dealt and communication between me and the tenant through the staff was prompt and professional. I would recommend Western Lettings to anyone looking to rent out a property
Nikhil N.
1695931338
★★★★★ Special thanks to KIRSTY and SARAH!!! What an excellent service they've provided as our letting agent!! Their expertise, responsiveness, and professionalism have made our rental experience seamless and enjoyable. Their portal to report complaints works seamlessly, moreover they get it fixed promptly.House leaving process was also seamless, unlike other landlords/letting agents who put unnecessary charges/fees and try to steal your safe deposits, Western Lettings did not charge me for cleaning fees. However we left the house in well condition.
Fraser B.
1695325325
As a new landlord, I wanted to make sure I chose the right letting agency to represent me. I'm happy with the values Western Lettings have displayed in the first few months.The process of setting up the property and securing tenants was made straightforward and they communicated well throughout.There was only a slight hiccup with being double billed for the cleaning fee, which took a little time to resolve. A maintenance issue was also raised by the tenants, which I'm waiting to see quotes from their chosen contractor for.So far I have every faith they will resolve the maintenance issue to a high standard deserving of the 5th star
Kavan B.
1694467301
I've been using Western Lettings for over a year now and I'm so glad I chose them.Exceptionally high standards in terms of professionalism and customer service.They always respond to emails within about ten minutes and phone calls are always answered.I wish more companies had their ethos and standards.I honestly can't fault them.It's a small price to pay so I can sleep easier and not worry about my property.Many thanks to the team and their great leader, Jack.
Taryn
1690980551
I rented with Western during the pandemic and they were great and always respond quickly.
sandrine C.
1689429878
An extremely professional agency, trustful and always willing to help its tenants.
L T
1682603747
Responsive, polite, efficient, trustworthy. I cannot rate Western Lettings highly enough. As a landlord, I have been very satisfied with their services and grateful when they have organised repairs, gas checks etc for reasonable fees.
Martin S.
1677235155
Excellent letting agents. They deliver on everything they promise. Flawless.
Amanda W.
1674127924
Great agents! Very helpful...nothing a problem...lovely to deal with. Swift responses to any queries...excellent experience. And a lovely flat...thank you!
Viswanath J.
1673602413
Western Lettings were out Letting Agents for nearly 5 years. Through the whole period, they were very professional. They were good and prompt in addressing any request. Highly recommend their service.
Nora P.
1671102778
Professional and friendly staff. Very efficient to answer any issues I've had. Best agency I have rented from.
Beth S
1668527904
Western Lettings were our letting agents for nearly 3 years (as tenants) and we have had an excellent experience with them. They are always quick to reply to any queries or issues and we always received friendly and professional service. They were extremely helpful throughout our tenancy including when we'd informed them of our intention to move out. Highly recommend them as agents. Thanks!
Andrew F.
1667999523
Great service and communication, maintenance issues of the property was sorted whenever we reported it through the system and had zero interactions with the landlord as the agents dealt with everything. Would recommend using western lettings to anyone.
Johanna L.
1666420490
Rented from Western Lettings for just over a year and have had a good experience. They are fast at responding and good at getting things fixed. The flat was clean when I moved in, and they didn't try and screw me out of my deposit. Matt has been very helpful throughout.
carol D.
1664962890
Western Lettings have been great from start to finish. We have had various rentals over the years with different agents and Western have been the best. Friendly and helpful staff and very responsive when the inevitable house repairs crop up.Our boiler broke at Chrismas time and Matt went the extra mile to get it fixed asap for us.Highly recommended!
Struan B.
1664524470
Jack has kindly spent time with me as a fellow letting agent, explaining how his system/team works - they are trained to the highest level and offer high levels of service to their tenants and landlords. No wonder they win the top letting agent awards. A first class outfit in every sense. Highly recommend to anyone looking to let their property or look for a property in the Glasgow area.
Barbara T.
1662653653
I enjoyed my experience with Western Lettings, especially since I interacted with the property manager Kirsty McMillan. She was always there to listen, help, and try to fix whatever problem (minor or major) I encountered. Great experience, highly recommended Letting agency to find a home in Glasgow.
David R.
1662168485
Their website is misleading.They say their company is in the west end of Glasgow.I’ve checked on Google maps.They’re actually in Port Dundas which is North Side of Glasgow.I’m surprised how they could get that wrong.
Richard S.
1659621504
Fantastic letting company - extremely honest and thorough. Can't rate them highly enough.
Iulia G.
1654773359
Western Lettings have been brilliant. I rented a flat through them for several years, and they were very reliable and helpful every time there was a problem. I have also found their pricing very fair. They are the best you can get in the West End.
Andrew C.
1654193956
Rented my flat with Western Lettings for 2 years and had a great experience with them. Good tenants and all problems were dealt with efficiently whilst keeping me updated.
Iain B.
1653646337
Western Lettings have been the best letting agent I have used. They were helpful in finding a place, getting the details together and then helped with making sure everything was set up for moving in. They were hands off and trusting of me to look after the property without being intrusive or overbearing. At the end of my tenancy they were fantastic in helping me get ready for handing the property back. They gave a handy checklist to ensure I would get my deposit back and I received every penny back, with no issues. Owning a large dog, they helped find a property that would allow me to keep him with me which is incredible since it is so hard to find a property that will allow dogs, let alone a large one!All in all, I would use western lettings again as they were just fantastic. Their staff are lovely and helpful - 10/10 experience!
Sharron M.
1652965855
We have used Western Lettings for the past 3 years and they have been amazing. Catherine and Emily have gone out of their way to look after our home for us especially through the pandemic, as we have been overseas and the communication has been first class, they always return our emails within minutes. We have recently sold our house and are close to settlement and they still go out of their way to help usI would not hesitate to use Western Lettings again.
Andreita P.
1652084624
Absolutely awful experience. I have been renting in the UK for over 10 years and I have never had such a bad experience with any state agents. I saw myself in the situation were the landlord had to come back to the property after 4 months of me moving in, and I had to leave within 28 days. The worst wasn't the fact that I had to move out with such short notice, but was the lack of assistance and sympathy from this agents. From day one, they have been uninterested and unhelpful. I don't want to have anything to do with this company ever again. Thanks for nothing.
Ross M.
1651759372
With many years experience in the property industry, I have encountered many letting agents over the years both occasionally good and more often very very bad, but none have come close to the exceptional level of service I have received - as a landlord - from Catherine, Sandra, Jack and the rest of the team at Western. Best decision I made was when I put all my properties into Westerns care a few years back and I would highly recommend that both experienced and new landlords do the same. Always amazing and unequalled service. Top notch..all round. 👌👏
Calum B.
1650553773
Always a pleasure to deal with anyone from the Western Lettings Team, from instant responses to emails & friendly, professional service.
Murray R.
1648476353
Fantastic from start to finish. Connor and Kirsty were very helpful throughout our tenancy.
Michele H.
1647439270
Excellent service from contract to end of lease every time I use Western Lettings. Good quality properties managed well with any issue being promptly addressed and resolved quickly. Most staff are pleasant to deal with. Matt and Tom always professional and efficient - thank you.
Atul K.
1645529102
I had wonderful experience with Western letting. Being a new bee in glasgow, This agency provided on time, hassle free service during my tenancy.
NGF F
1645130251
I am sure this is a good company if you are a tenant but as a landlord they do not look after best interests. Really disappointed and wasting a lot of our money.
Julie M.
1645022222
Western Lettings are an excellent letting agency. The service is professional, efficient and communication is first class. You are always able to get through to speak to a letting agent and they are quick to respond to any questions. Highly recommend!
Emily L.
1643741857
We rented a flat off of Western Lettings last year and they were fantastic all through the process. They have always been very quick at responding to emails and were at end of the phone if we needed anything.The washing machine broke 2 weeks after moving in and they got someone out to look at it, and ultimately replace it quickly.We were a bit nervous when we moved out as there are so many horror stories of letting agents being difficult with deposits. But they appreciated how clean we had left the flat and refunded us the full amount.I would be very happy to recommend them to anyone looking for a flat in Glasgow.
Nicky O B.
1643318027
Have rented properties in Glasgow for 8 years and Western lettings were by far the most friendly and professional letting service we used. Always quick to deal with any issues and every agent we had communication with was friendly and helpful.
Will X.
1640107316
5 stars. Defintely one of top 3 letting agents in Glasgow. I‘ve been with Western Lettings for almost a year now and I am very pleased that I have chosen them. The company is well managed and organised for every nitty-gritty. I like the fact that they put the photo of each letting agent at the end of email. Prompt, professional, and good customer service.My property manager Tom is very responsible and reliable, always there and ready to help, from my initial application to flat maintance from time to time till now. Also, Catherine is always there to help and response.I highly recommend Westernlettings to anyone who is looking for renting a property in Glasgow.
Harry R.
1638305332
Moving in was as straight forward as ever. They have a fully automated digital service, making all processes a breeze. Extremely helpful with anything you might need. This is one of the best estate agents around.
MOHAMED E.
1635800134
Very friendly staff, so efficiet and helpful.Quick response, sorting out any issues to their best.Excellent service, Great communication.
Robert B
1634122430
I highly recommend Western Lettings - every matter was handled swiftly and professionally, and it was always easy to get in touch with them.A great experience overall.
Hannah M.
1633736159
Great experience renting through Western Lettings. All of the staff are so friendly and helpful and are always quick with a response to any queries. Moving out of the property was made easy and I received confirmation my deposit would be released within hours. I Would highly recommend Western Lettings to anyone.
Ewan S.
1633721845
I was pleased with their service and value to me as a landlord before but tonight they’ve gone above and beyond to help me with access into my property when we were caught in a key issue! Contacted the out of hours service and within 2hrs all was sorted. Jack went back to the office to sort.
Aaron B.
1631701190
We only rented from them for about 6 months, but they were attentive and responded to emails within 12 hours. They follow through with what they said they would and we felt confident with having them as our letting agent. I would highly recommend.
Albes K
1630838289
I rented with Western Lettings for the last 3-4 months of a 7.5~ month stay in Glasgow from January 1st 2021.The landlord (which was also lovely and responsive) switched over to them for a while before letting us know he chose to sell the flat but this was communicated effectively by him and the agency and they went above and beyond to make the stay and moving as easy as possible!Many thanks especially to Tom, for all his care into our tenancy, responsiveness and professionalism! Delighted to say if the opportunity arises again that I would love to be in touch with the agency in the future in Glasgow!Lastly, thanks for the help in other correspondence with Emily & Catherine, and in sorting the final paperwork details as well to Sandra & Lauren. Saved some more time when moving to my new place!All the best and stay safe guys, and thank you again for everything 🙂
Laurenjayne G.
1630331781
Emily and Matt and the team at Western Lettings were just wonderful throughout the whole process. They were so helpful and professional, and kept us updated every step of the way - which really helped to take the stress out of applying to rent a flat.They are an outstanding team of genuine lovely people! Absolutely the best agency we have come across! We will choose them in the future when we have a flat to let. We highly recommend Western Lettings!
debarpita G.
1628249978
I am currently renting from Western lettings. They're very professional. I forgot my keys and locked myself outside and their team helped me out with the situation. I am very thankful for their professional behaviour and responsiveness.100% recommend them.Thank you!
Panagiotis K.
1626991974
Unfortunately I moved in this place looking for a long term let as the flat was originally advertised for however the landlord decided to end the tenancy early .Given the costs involved to secure this property and vacate it , I cannot confirm that I was happy with my overall experience.
Simon M.
1626701817
I highly recommend Western Lettings. I was a tenant for just over 2 months and they were very friendly and efficient when dealing with my tenancy.
Abhang R.
1625595835
Western Lettings has been my first agent here in Glasgow, and I have one word for them - professional. Very helpful from the get go, right until the end of my tenancy. Have always been able to relay my requests to landlord where necessary and received reasonable response on each of them. Will certainly look forward for more lettings from them.
Robyn G
1625497503
If you’re looking for a letting agent in Glasgow, I’d recommend this one. My partner and I had a great experience with Western Lettings. Emily and Catherine in particular were very helpful and responsive whenever we had issues, which was mercifully seldom. 10/10!
Tégan T.
1625069105
We were tennants through Western Lettings during the Covid 19 pandemic. Our lease began the day the UK entered lockdown and I am very glad that we were during such difficult times. They were responsive and professional but also empathetic and personal. Have moved and now using another letting agent it has further highlighted the exemplary service they provide. I hope to use them again in the future.
Bethany T.
1625068936
Quick in their responses and any problems we had they dealt with immediately. They were always friendly and nothing was ever too much hassle. When leaving our property they were clear in what we needed to do before we left and the whole process. Loved the flat and western lettings - made our house renting experience superb. Very greatful.
john P.
1622713890
I have been with Western Lettings for 3 years as a landlord - and I want to share my very highest recommendation for them. If I could give more than 5* I would. The staff at Western Lettings are exceptional in every way. Throughout my time with Western Lettings, the staff have gone out of their way to support me - it is abundantly clear that for the staff at Western Lettings, this is more than a job... they have genuinely cared for me, and nothing has ever been too much trouble. Throughout this time, letting my house has been stress-free - Western Lettings' communication has been excellent, always keeping me in touch, and they have resolved any issues arising quickly, efficiently and professionally. If you are looking for someone to manage your property, I would encourage you to look no further than Western Lettings and their wonderful staff. Thank you to all at Western Lettings for making my experience such a positive one. It has been a pleasure dealing with you at every turn - from setting up the let, to finding suitable tenants, to managing the property, to ensuring a good handover at the end of tenancy. Hugely appreciated.
Jake M.
1620830574
Rented a property with Western for over a year and was by far best experience I have had with a letting agency. Any issues in the property were dealt with quickly and the staff were super friendly and accommodating. Rented with quite a few different agencies in the past and the service Western provided is easily the best.
Niamh F.
1619782047
Very professional, always quick to help, quick responses, smooth process
Mark A.
1617992892
Western Lettings were always very professional and helpful, particularly as I was moving in March 2020 just as everything was locking down. Staff were always responsive and helpful throughout my 12 month tenancy.The only negative thing was the inventory I was provided with as it said everything was perfect with the property and it took me a lot of time to take photos and upload them of things that weren’t perfect (marks on walls etc).Overall, I would highly recommend.
Aleksanteri K.
1617982237
Extremely helpful, miles better than other letting agencies I've had experience with. Would recommend.
M C.
1617975333
Great experience renting a 2 bedroom flat in the West End, Glasgow. WL responded very quickly to queries and got workers out the same day when electrical issues occurred.
Chris T.
1616779891
Western Lettings have been absolutely exceptional from day 1. Having relocated to Glasgow, they have been incredibly accommodating towards all of my needs and an absolute pleasure to communicate with. They continue to deliver services that are 2nd to none - and I have zero hesitation in recommending them towards anyone looking to find rental properties in Glasgow.
Lauren R.
1612475808
Western Lettings are fantastic! We had a brilliant experience with them - they are a caring, kind and genuine team. We rented with them for a year and a half and they are always there to help with any queries or concerns you may have. Their professionalism and enthusiasm really shines - we recommend them highly!
B J.
1611259859
Leased a flat with Western Lettings for about a year and half. Extremely happy with the professional manner, and personable demeanor of all the staff; always a pleasure to communicate with. The agency work as a team with a single contact email that picks up every communication with any concerns or issues dealt with promptness and excellent communication. Been renting for years and Western Letting has topped the list. I highly recommend the agency, and hope to avail their services in the future. Thanks to everyone at Western Letting.
stephen S.
1610971305
I was a tenant for 10 years and found everyone at Western Lettings professional, good communicators and very helpful. Would recommend them as an lettering agents to anyone.
Johannes S.
1610392573
Western Lettings provided excellent service from day one until move out by being flexible, very responsive and friendly at all times. They handled requests professionally and in acceptable time frames. Being new to the UK and having no contacts in the country, I initially had difficulty being accepted by a letting agency due to bureaucratic issues, but I felt welcomed by Western Lettings. Thank you.
Andrea P.
1610202817
I was their tenant for three years and a half and they were always responsive and professional, prompt when I had an issue and kind in dealing with it.
Johanna B.
1610045611
Excellent, friendly and very professional. I recommend letting or renting through Western Lettings.
Danilo A.
1608119275
Awesome tenancy agency! They solved all my questions and issues.
Raquel R. G.
1606403593
I have been renting many different properties and therefore dealing with many different letting agencies but I can say that Western Lettings have been with no doubt the best agency I have been dealing with. The team is very nice and helpful, they answer to your queries very quick. They provide a very good service.Thank you very much,Wish you all the best.
jenny C.
1606310340
Excellent. My first time renting and western Lettings made it easy. Let was agreed within 36 hours of me contacting them. Everything went without a hitch. Any queries or questions I have had have been dealt with in a polite, friendly and very timely fashion. Property is in great condition and they couldn’t have been more helpful. I’ll not look anywhere else if I need to rent again.
Iain D.
1606250650
My experience and relationship with Western Lettings is amazing - showing themselves to be extremely generous , welcoming and professional. They are more than just a great business, they play a key role in promoting active lifestyles and opportunities for people in the local community. W.L sponsor and support my hockey club (Hillhead Hockey Club) and with this funding it has enabled us to continue to run our organisation and to provide important opportunities for people of all ages in the local, and wider community. Everyone I have engaged with has been extremely personable and easy to get on with, and as such we have forged a great relationship. Thanks for everything!
Jennifer M.
1605891553
Excellent service from start to finish. They found tenants for our Glasgow property really quickly. The whole process was stress free as they dealt with everything. Would highly recommend Western Lettings to anyone looking for property management. Thank you!
Tegan
1603816625
We had Western Lettings as our property managers for 2 and a half years and they were excellent! By far the best letting agents we've ever had.They responded really quickly to our queries and everything was fixed in a timely fashion. At no point were our keys given to anyone without permission (which has happened plenty of times with other letting agents) and we were given proper warning when they needed people to attend the property.At the end of the tenancy check-out went as expected and we were not hit with a million irrational charges for cleaning that was already done or non-existent damage. (This has happened with previous letting agents since they have nothing to lose).I would recommend them to anyone, as they're giving letting agents a good name!
Lewis M.
1603634468
Great agency. Super professional. Polar opposite of my last experience with another company!!
Mark D.
1602743466
We rented a flat via Western Lettings when we were waiting for the renovation of our new property to be completed. The service at all times was professional and efficient, and they are also a great team to deal with. This was especially the case during the COVID lock down.We would have no hesitation using the services of Western Lettings in the future - our experience really was 5 star!
Steve T.
1602192557
Great service from the team during these unusual covid times. They found a suitable tenant for my home within days of the property hitting the market.
Massimo M.
1601918123
I’ve been with this agency for nearly 2 year. The girls are all so really friendly and always reliable. If anything in the house needed fixed they were always ready to help and call somebody out ASAP. Best agency I’ve been so far!
Praveen S.
1601570082
We really had the good time and had a great experience. Western Lettings are very supportive and responsive.
The Sick of The Fringe T.
1600873987
I don't usually review but really had to say what a great service I've had from Western Lettings today (supported by Catherine who was just excellent).Trying to relocate and find a new home during COVID-19 has brought so much anxiety and I couldn't believe how quickly I was assisted in finding a new place; from locating the right property for my needs, completing referencing at speed to confirming my move date. Having been dealing with mis-information on viewings and lack of transparency on current processes from other agents in the city, I really had to write here to recommend.
owen F.
1600867320
I moved to Western Lettings last year after a poor experience with another agency and have found the service provided by the company to be exemplary. The staff are without exception friendly, efficient and highly professional and the IT systems are outstanding, providing instant access to inspection reports, invoices and compliance certificates. My tenants have also expressed their appreciation for the service provided to them and I consider the company to be setting the benchmark for the highest standards in service to both property owners and tenants. Very highly recommended!
Dhananjay K.
1600800001
Very professional and thorough with documentation. Left little to worry about.
Nathan M.
1599847945
Generally very understanding and helpful, willing to explain anything without making you feel daft for asking.
Flavia V.
1598974171
We had an excellent experience with Western Lettings. They are very professional, quick to respond to emails and accommodating to any requests. Moving out of our current flat has been a smooth and easy process.
