Customer Reviews

I contract cleaning services to Western Lettings and have found them a great company to work with. The job system is easy to understand and the staff are friendly and professional. Always on hand to answer any questions and no issues surrounding invoicing, payments etc………Hope to continue working alongside Western Lettings for the foreseeable future!

Western Lettings was super helpful throughout my tenancy. Super professional to deal with, clear communication with lots of notice for any checks required and helpful if any issues arose with the property. Problems were promptly and efficiently dealt with. I would recommend them to any potential tenant.

Western Lettings are the most professional and efficient letting agent I’ve experienced. After staying in a property with them for over 4 years it is easy to see how much they strive to put their tenants first and offer endless support through any circumstance. Their communication, systems and processes are wonderful making it simple and easy to raise maintenance requests - which are always dealt with effectively.

All the staff I have dealt with have been super professional, however a special thanks must go to India, the property manager. She has always been available to deal with any queries or problems, in a friendly and quick manner. As the tenancy ended she was super with handling the move out, keeping us well informed and making it a seamless process from start to finish.

I would highly recommend Western as they put their tenants first and have processes in place for every scenario, making life simple. Thank-you again!

We stayed in a property for 6 years which Western Lettings managed for over half of this tenancy. Throughout they were excellent - so easy to deal with. Their communication is excellent and staff are very friendly and professional.

They have great systems in place for maintenance and addressed all maintenance concerns in a timely and efficient manner through the online portal with no hassle. This is way above the standard I have seen from other letting agents in Glasgow.

We had one hiccup with Western Lettings close to when they began their management of the property. I do not mention this to criticise them in any way, but to highlight their reactive way in addressing this issue and ensuring nothing like that happened again. No one is perfect and mistakes do happen but the way Western Lettings handled and resolved the situation showed their excellent professionalism and the standards they aim to manage properties. Furthermore, this shows how much they value their tenants and strive to keep a strong relationship with them as well as constantly striving to perfect their processes and procedures.

India was an excellent property manager and was very professional and friendly at all visits and in all correspondence. She was very helpful during the move out process and had our deposit back with us within a week!

I would highly recommend this letting agent to any tenant looking to rent as they are miles ahead of their peers in property management.

Zoe Walton from Western Lettings was such an incredible support throughout my entire tenancy, she was always so attentive of our needs and always supportive whenever we had any issues! Thank you Zoe!

They have the highest standard of professionalism from the initial set up, dealing with tenants and ensuring all controls / certifications are carried out. They deliver fast with the best interest of both the tenant and landlord. A special shout out to Harry who made everything easy for me as a first time landlord

I lived abroad and they made the whole process of moving so easy and stress free. They were incredibly helpful and would recommend them to anyone in a heartbeat!

Great team to work with - always friendly, reliable and easy to deal with. One of the better agencies I’ve worked with. 😊

Mixed experience, reliable in some areas, lacking in others
As a landlord, I've had a very mixed experience. Focusing on 5 keys areas I care about:

1. Tenant Sourcing & Vetting
This has been the weakest area. Tenant searches take too long, often stretching into months (70 days in average), and it doesn't seem like the property is actively being marketed. It feels like not much effort is being made.

2. Rent Collection & Financial Management
No complaints here. Rent is collected reliably, and the online system is easy to use for tracking payments and accessing statements. It's been smooth.

3. Maintenance & Repairs
Some expenses feel avoidable, like sending a handyman multiple times instead of resolving issues in one visit. They often use their in-house handyman, and it sometimes feels more about profit than practicality. However, scheduled maintenance is done properly.

4. Legal Compliance & Documentation
This area is handled well. Certifications and documentation are always up to date, which gives peace of mind and reflects good professionalism.

5. Communication & Transparency
Responses are timely and professional. Communication is steady and courteous, which I appreciate, but there's room for more initiative.

In summary, be prepared to lose 2-3 months rent per property per tenancy, however once tenanted everything is great.

I lived in a property managed by Western Lettings for over five years and I can confidently report that they looked after things in an exemplary way over the whole of that time. They are responsive, prompt and always helpful.

Absolutely amazing letting agency! The staff are incredible – super friendly, helpful, and always go above and beyond. Huge shoutout to Harry for being especially fantastic throughout the whole process. Communication has been top-notch, with lightning-fast replies to any questions or issues. Couldn’t be happier with the service – highly recommend!

Fantastic agency. All queries answered promptly, friendly agents and by far the best in Glasgow. Would be my first choice of letting agent.

I have been liaising with India to discuss ongoing Property Management who has been nothing short of reliable, trustworthy, and approachable. Her fast replies have ensured proactive management.

Probably the best letting agency I had to deal with. The process looked so much easier and when having any issues, Harry and Giulia were promptly addressing them. Finally found a company that puts their tenants need as a priority! Thank you.

We have had a great experience as new renters with western letting they have made us feel comfortable and have kept us updated with any changes and would highly recommend them

Western Lettings have been amazing! They have been so quick to provide any support necessary & great at keeping us up to date with any changes

Western Lettings have restored my faith in property management. I am so glad I have got to know them, following a run of poor firms, both large and small. I am not surprised they are "multi-award-winning". They deserve all of the accolades. They are definitely specialists in letting and management. Lucas has been a breath of fresh air. Please do not hesitate to use Western Lettings.

Really efficient, with great communication from everyone. I really appreciated being given a specific contact throughout which was great - thank you Lucy!

Possibly the best letting company I've had the pleasure of renting from. Since I moved in last year, they've been incredible.. from timely repairs to support with personal issues regarding the tenancy. Communication was always professional and replies were returned in a timely manner. The app to report faults etc is great as well. Couldn't fault them.

Very good professionals. Thank you very much for your kindness and good treatment. Special mention to Abby who has been in contact at all times to solve any unforeseen events. Great team!

Professionals in their dealings and at work, very good people!

The fact that the director of the company comes out with the workmen, out of hours in the middle of a storm speaks volumes about Western Lettings. Action speaks louder than words and that’s what you need from a property agent.

Lucy is my main contact at Western Lettings. She has been so helpful from the beginning with the viewing, application process and even now following up making sure I am settling in well. She is very efficient in replying to emails and communication is great. Thanks Lucy! Kirsten.

Agents are very helpful and polite and respond to queries quickly

Excellent Letting Agents very professional and friendly staff. I have been dealing with Western Letting for over 15 years now and they have been superb.

Great to deal with, this company has restored my faith in the letting market.

Very professional.

In my experience with Western Lettings so far, they have been dependable and have shown a refreshing degree of professionalism. They clearly put value in their reputation, in contrast to quite a handful of other agents in the area.

Fantastic company to deal with, all staff I have spoken to are polite, knowledgeable and reactive

I've been under the care of Western Lettings for 3+ years, before I moved on to my own house.

The communications are always timely and they ensured that I am always on top of any areas that I have missed.
Ultimately, I got my full deposit back and I was always sure that no matter what someone will be on the other side of a phoe call or a screen making sure that my living conditions are not deteriorating at any moment.

However, one must trust and enable them to do their own thing (house visits) and use their own tools (fix flo portal) to help them deliver the good quality support I am rating them for! 😀

Excellent, quick service whenever a request came up with the flat and provide plenty of notice for routine maintenance and checks. Were also really helpful in securing the flat and processed everything quickly to make moving as smooth as possible.

We have moved all our properties in Glasgow for mansgement by Western Lettings as we were impressed by their professional set-up, as well as friendliness and dedication of the staff to give a good experience to our tenants as well as the owners. To date they have lived upto all our expectations. When one of our properties became vacant they wer able to advertise and secure new tenants and good rental value in a short period of time. They are always available and they are quick in responding to our enquiries.

I have had a fantastic experience with Western Lettings. Their team has been incredibly responsive and helpful, especially Lucy Taylor. They have always taken the time to answer any and all of my questions promptly and provided clear, thorough communication throughout the process. I highly recommend Western Lettings for anyone looking for a reliable and supportive letting agency!

Excellent service.
Honest and fast to reply.
Easy to resolve issues.
Totally recommend!

I have only just started using Western Lettings to let my property out.
So far they have been fantastic. First time renting out a property and they have been so helpful. I can ask any question and not be made to feel silly. Any emails I send are responded to promptly, efficiently and friendly. Lucy is my contact there and she’s so good. Nothing is too much trouble.
Contractors are quickly arranged and are very good.
I would definitely recommend Western Lettings. Five stars from me!

Fantastic service and I also loved the fact they give you a box full of goodies and discounts when you move into one of their properties - the only regret I have is I wished I got a property with them sooner! Mark especially has been fantastic and dealt with all my queries and questions very promptly thank you 😊

I chose Western Lettings after letting another letting agent go. Western Lettings were very professional in their approach, they have nice staff and good processes and systems to support those processes.

I still rate them low for the following reasons.

a) marketing materials and advice
Their marketing was what I would call rather average. Not all the pictures used were particularly good, some downright poor. When this was pointed out, they argued that the pictures were not that important. I am thus wondering why they bothered taking them and the video in the first place.

Their advice with regards to the marketing was limited to "lower the price". There was never any rationale provided. I had to review ads for similar flats myself and check location, views, facilities provided and services included myself to get a perspective on what price would be competitive for my own property. They did not look at differentiating factors, such as whether a flat had included parking or not and how that affected the price.

b) professionality in managing acquisition process
Western Lettings managed to acquire a very small number of viewers. They had one prospective tenant that almost was signed. That was after haggling on price and included facilities back and forth. In the end a price and scope was agreed. This included me agreeing to the addition of a tumble dryer to the rental property at my cost. I waited for the tenant signature before proceeding with the procurement of the tumble dryer. The prospective tenant walked away before Western Letting managed to get a signature. I was patting myself on the back for not pulling the trigger on a tumble dryer. Western Lettings however had already instructed the pre-tenancy cleaning. They want me to pay for this, something I refuse to do as there was no tenant hence no need for a pre-tenancy clean. That they chose to incur costs before signature is their mistake.
Based on this they are now refusing to return keys. They are also refusing to provide an invoice for the marketing costs which I have paid promptly.

c) quality of their third parties
The cleaning was performed by a third party on their instruction for £90. This was for cleaning a 90m2 two bed two bathroom flat which had just been deep cleaned.
The cleaners switched off the fridge freezer and left the doors to it shut. This causes bad odour to build up inside, something a professional should know.
The cleaners left metal pieces in the stainless steel sink, causing rusty blotches and the need for a new clean of the sink.
Other than that I could not really say anything about the quality of the cleaning. The flat was clean before they cleaned.

Western Lettings is probably the best of a bad bunch. However, they have not impressed me and they really need to be better at managing the marketing and the formalities of the acquisition process.They can not expect the landlords to pay for their mistakes. Landlords come to them for professional help, in order to avoid costly mistakes.

Update December 4th, 2024
I have now been given both a receipt and my keys. This was the result of the issue being escalated to the executive management of Western Lettings. I appreciate a company that can cut through and rectify wrongs, hence I have upgraded my rating from two to three stars.

Western Lettings is truly a wonderful company to work with. They make life as a landlord incredibly easy and comfortable, which is truly remarkable. Their response times are always impressively quick, and nothing is too much trouble for them. They are always willing to help and genuinely think of everything. I give them a solid 10 out of 10!

Western Lettings have been managing my flat for a few years and I'm delighted with the quality of service and the overall attitude.

Professional and receptive staff and approach to property management.

Currently lease a place through Western Lettings and they are a great conpany to work with. The team are so friendly. Cute little gift on key collection when moved in. My partner needed to be added to the lease part way through and all changes actioned easily. Any maintenance is dealt with quickly.

Western Lettings Glasgow have been my property management company for a few years now. They are prompt in managing issues, transparent with any costs being incurred, provide regular statements on rental income/expenses, quick on marketing the property, always available and many more. I am very happy with the service being provided.

Always had a great experience with Western Lettings as a tenant. Issues are always resolved pretty quickly!

As tenants, we’ve been with a few different estate agents over the years in Glasgow; however, Western Lettings have been the best by far. Special thanks to Conor and Mark. Any issues we've had regarding maintenance or anything else, they've been very quick to reply and sort things out, which is much more than we've experienced with the majority of other estate agents. From the initial viewing, through the move-in process, and throughout our tenancy, everything has been explained very clearly and handled professionally.

whilst i am a tennant now, if i was to rent a place out i would definitely be going to western lettings for help... extremely professional, thorough and responsive...

We had a great experience using Western Lettings. They were very helpful and accommodative.

Best agency i have every dealt with. We've been renting one of their flats for 4 years. Any issue we had they dealt with it swiftly, they reply quickly to emails, and have been very transparent all along. 100% recommended 👌

Very responsive and excellent client management. Was great to be a tenant of a property managed by Western Lettings.

Excellent company. Quick responses. Full security deposit returned. Hire contractors quickly for repairs.

Fantastic letting agency really invested in looking after tennants and property. Prompt replies and excellent customer service

Western Lettings have truly exceeded my expectations with their exceptional service and expertise. Whether you're a landlord looking to find the right tenants or a tenant searching for the perfect home, I can't recommend them enough. Their deep knowledge of the Glasgow market, coupled with their personalised approach, ensures that all your letting needs are met with precision and attention to detail. If you’re in Glasgow and need letting services, don’t hesitate to contact them – they’ll make the process smooth and stress-free.

It’s been 8 months since I’ve move into the flat taken care of the agency, the property manager has been very helpful! If there are simple fixes, then equipment is delivered to the house, if there are any complicated ones, engineers are sent at the earliest! 😊

Really happy with this letting agency so far; we’ve just gone through the set up and tenant entry stage. I have found Western Lettings to be knowledgable, realistic, professional and on-the-ball. Lots of organise and put in place to get the property ready to let and Western Lettings have helped keep this process pretty painless. Tenants in, I hope they are happy and I’m sure Western Lettings will manage the property well in our absence.

We were happy to use the help of Western Lettings agency. All the checks were on time, the agency provided all the necessary certificates. We were new to the country, but the agency didn't ask to pay a 6-month deposit or anything like that. Also I would like to mention a distinguishing work of Mark Coll who works there as well, his help was much appreciated. Would definitely recommend it as one of the best in Glasgow.

Really helpful letting agents, always very polite, professional and organised. Would recommend their services.

Excellent services very fast reply
And respond effectively to any merging matter

Best of three letting agents I used in Glasgow by some margin. Provided great service, always available and they made sure the property was properly maintained and met legal rental requirements. I would thoroughly recommend them.

The service provided by Western Lettings in renting out my Glasgow flat over the past ten years has been peerless. I have nothing but praise for this agency and thoroughly recommend them.

The agents are very helpful, and made my move as stress-free as possible.

I have rented property via Western Lettings for a couple of years now and have always found the agents to be efficient, polite and very professional. I have had specific contact with Connor and Meaghan who are both excellent and could not be more helpful.- Everything you have done for me has been much appreciated and I know that if I have a problem, it will be dealt with promptly. Thanks again, Anne McGlinchey

Western Lettings have been excellent in managing our property. Mark has been fantastic to work with. The team are very professional, communication is great and the whole process and service has been stress-free. Strongly recommend!

Fab letting agents. All our issues have been dealt with quickly, minimal disruption with inspections, and great communication all round!

We have been working with Western Letting for over a year now and have found them to be extremely proficient and professional at all times.

Always communicated very well, and always answered the phone.,
Any issues we had they were speedy to rectify.

Good response time, helpful and communicative. Jim who came to fix some maintenance issues was also great. Would recommend!

I had a fantastic experience dealing with Western Lettings; they were extremely cooperative and professional, particularly their staff member Mark Coll, who was simply outstanding and extremely patient and helpful while managing my properties.

Mark is great! Always keeps us informed of any issues and is extremely professional. Western Lettings make sure I have a clear breakdown and make sure we receive prompt payment.

The team at Western Lettings are excellent, with particular credit to Mark. We normally let out our flat privately but decided to go through a letting agent this time. Western Lettings offered us a complete package. Their team are wonderful, communication is excellent, the process is stress free and our flat feels in safe hands with them. They have found us a lovely tenant who we hope will stay in our flat for a long time. Thank you!

10/10 best agency I ever dealt with as a tenant. All the processes were smooth and communication from the whole team is impeccable. All very professional, helpful and friendly.

Western Lettings have done an amazing job of letting my flat. I still can't believe that within three weeks of getting in touch, the flat was occupied.
Every member of staff with whom I was in contact was so friendly, helpful and super efficient and every email or enquiry was dealt with straight away.
I would thoroughly recommend Western Lettings to anyone whether letting or renting

We had a great experience with western lettings. Highly recommended.

Great letting agents, look out for both tenant and landlord and never had an issue getting stuff fixed

I had a wonderful experience dealing with Western Lettings they were very cooperative and professional especially their staff member India she was simply amazing and very reassuring and helpful. I wanted to rent out a property i recently acquired in Glasgow and they were very assistive in responding to my e mails promptly.

Western Lettings managed our property for many years until we decided to sell. During that time their service proved invaluable to us and we simply can’t thank them enough. Special thanks to Kirsty who guided and supported us through a tough year.
Western Lettings provided excellent service throughout. Nothing has been too much trouble - which was essential to us as we live a long way away from our rented property. They are very professional in their dealings whilst being very friendly, approachable and efficient. Lovely to work with.

We have been tenants of Western Lettings for nearly 10 years. All maintenance issues and requests were quickly responded to and resolved.
If you are looking for a letting agent, we would thoroughly recommend Western Lettings.

Western Lettings have exceeded my expectations in all facets of their business. They made the process of changing from another agent seamless. If you want a personable, professional service-look no further than West Let. .

as a tenant, they have been such a great letting agency. I’ve only been in my flat for 2 weeks and they have already done more for me than my last landlord did in 2 years. Super quick responses, super helpful, had one issue when i moved in and it was sorted within 48 hours no fuss. If your a student or professional looking to let in the west end absolutely look for western lettings

I've been dealing with western lettings for several years now. Wonderful company to deal with, always on the ball with maintenance issues, payments and compliance. The staff are all knowledgeable, friendly and helpful. I would highly recommend.

We have worked alongside Western Letting’s now for a number of years & it has been an absolute pleasure, the service & professionalism they provide is amongst the best we have worked with, we really feel privileged to be working with such an astute organisation, the rental’s are some of the best maintained properties we attend. Thanks for everything your team do for us & look forward to working with you for many years to come.
Stephen Dunne
Director
Gas Assured Scotland Ltd.

We are a contractor carrying out repairs on behalf of western Lettings and we can honestly say they are amazing to work alongside. All of the staff are always pleasant and so helpful.
Their properties are always well maintained and their tenants are always clear about why we are attending and what is needing done.
We couldn’t pick out anyone individually for praise as they are all equally fantastic to deal with, which we have found is very rare for a business of their size.
We carry out work for a lot of big letting agents throughout Scotland and western Lettings are one of the best to work alongside.

I've let my flat out for 14 years with western lettings,they have been excellent agents for me .All staff super helpful.Do not hesitate to use this company, you'll not get better.

The Property Management department at Western Lettings, under the guidance of Matt, has truly left a lasting positive impression. Matt and his team have demonstrated an impressive level of expertise, consistently showcasing their knowledge, responsiveness, and utmost professionalism. Working with them has been an absolute pleasure.

I had one flat, managed by Western Lettings, which lasted almost 6 years. I never felt having the one flat, that I was treated any different to a person having many properties. The whole experience was excellent. All the staff were happy to help with any requests. Problems were dealt and communication between me and the tenant through the staff was prompt and professional. I would recommend Western Lettings to anyone looking to rent out a property

★★★★★ Special thanks to KIRSTY and SARAH!!! What an excellent service they've provided as our letting agent!! Their expertise, responsiveness, and professionalism have made our rental experience seamless and enjoyable. Their portal to report complaints works seamlessly, moreover they get it fixed promptly.

House leaving process was also seamless, unlike other landlords/letting agents who put unnecessary charges/fees and try to steal your safe deposits, Western Lettings did not charge me for cleaning fees. However we left the house in well condition.

As a new landlord, I wanted to make sure I chose the right letting agency to represent me. I'm happy with the values Western Lettings have displayed in the first few months.

The process of setting up the property and securing tenants was made straightforward and they communicated well throughout.

There was only a slight hiccup with being double billed for the cleaning fee, which took a little time to resolve. A maintenance issue was also raised by the tenants, which I'm waiting to see quotes from their chosen contractor for.

So far I have every faith they will resolve the maintenance issue to a high standard deserving of the 5th star

I've been using Western Lettings for over a year now and I'm so glad I chose them.

Exceptionally high standards in terms of professionalism and customer service.
They always respond to emails within about ten minutes and phone calls are always answered.
I wish more companies had their ethos and standards.

I honestly can't fault them.

It's a small price to pay so I can sleep easier and not worry about my property.

Many thanks to the team and their great leader, Jack.

I rented with Western during the pandemic and they were great and always respond quickly.

An extremely professional agency, trustful and always willing to help its tenants.