Independent and Impartial Reviews

The reviews below have been made by our customers through Google Reviews. We have no control over what is written through the facility or over which reviews are visible. If any client had ever made a negative comment on our service it would be visible along with all the others. It may be worth bearing this in mind when comparing our reviews to the “testimonials” which are often seen embedded within the websites of other companies.

Harry R.
Harry R.
20:48 30 Nov 21
Moving in was as straight forward as ever. They have a fully automated digital service, making all processes a breeze. Extremely helpful with anything you might need. This is one of the best estate agents around.
Christine M.
Christine M.
14:23 23 Nov 21
We've dealt with a few estate agents/letting agents in our time and Western Lettings is by far the most responsive and friendly. Nothing has been too much trouble for them. Particularly our dealings with Catherine, who has been nothing but professional and helpful! The check in process, inventory and tenancy agreement has been easy to do online, the inventory being very thorough.
MOHAMED E.
MOHAMED E.
20:55 01 Nov 21
Very friendly staff, so efficiet and helpful.Quick response, sorting out any issues to their best.Excellent service, Great communication.
Robert B
Robert B
10:53 13 Oct 21
I highly recommend Western Lettings - every matter was handled swiftly and professionally, and it was always easy to get in touch with them.A great experience overall.
Hannah M.
Hannah M.
23:35 08 Oct 21
Great experience renting through Western Lettings. All of the staff are so friendly and helpful and are always quick with a response to any queries. Moving out of the property was made easy and I received confirmation my deposit would be released within hours. I Would highly recommend Western Lettings to anyone.
Ewan S.
Ewan S.
19:37 08 Oct 21
I was pleased with their service and value to me as a landlord before but tonight they’ve gone above and beyond to help me with access into my property when we were caught in a key issue! Contacted the out of hours service and within 2hrs all was sorted. Jack went back to the office to sort.
Aaron B.
Aaron B.
10:19 15 Sep 21
We only rented from them for about 6 months, but they were attentive and responded to emails within 12 hours. They follow through with what they said they would and we felt confident with having them as our letting agent. I would highly recommend.
Albes K
Albes K
10:38 05 Sep 21
I rented with Western Lettings for the last 3-4 months of a 7.5~ month stay in Glasgow from January 1st 2021.The landlord (which was also lovely and responsive) switched over to them for a while before letting us know he chose to sell the flat but this was communicated effectively by him and the agency and they went above and beyond to make the stay and moving as easy as possible!Many thanks especially to Tom, for all his care into our tenancy, responsiveness and professionalism! Delighted to say if the opportunity arises again that I would love to be in touch with the agency in the future in Glasgow!Lastly, thanks for the help in other correspondence with Emily & Catherine, and in sorting the final paperwork details as well to Sandra & Lauren. Saved some more time when moving to my new place!All the best and stay safe guys, and thank you again for everything 🙂
Laurenjayne G.
Laurenjayne G.
13:56 30 Aug 21
Emily and Matt and the team at Western Lettings were just wonderful throughout the whole process. They were so helpful and professional, and kept us updated every step of the way - which really helped to take the stress out of applying to rent a flat.They are an outstanding team of genuine lovely people! Absolutely the best agency we have come across! We will choose them in the future when we have a flat to let. We highly recommend Western Lettings!
debarpita G.
debarpita G.
11:39 06 Aug 21
I am currently renting from Western lettings. They're very professional. I forgot my keys and locked myself outside and their team helped me out with the situation. I am very thankful for their professional behaviour and responsiveness.100% recommend them.Thank you!
Panagiotis K.
Panagiotis K.
22:12 22 Jul 21
Unfortunately I moved in this place looking for a long term let as the flat was originally advertised for however the landlord decided to end the tenancy early .Given the costs involved to secure this property and vacate it , I cannot confirm that I was happy with my overall experience.
Simon M.
Simon M.
13:36 19 Jul 21
I highly recommend Western Lettings. I was a tenant for just over 2 months and they were very friendly and efficient when dealing with my tenancy.
Abhang R.
Abhang R.
18:23 06 Jul 21
Western Lettings has been my first agent here in Glasgow, and I have one word for them - professional. Very helpful from the get go, right until the end of my tenancy. Have always been able to relay my requests to landlord where necessary and received reasonable response on each of them. Will certainly look forward for more lettings from them.
Robyn G
Robyn G
15:05 05 Jul 21
If you’re looking for a letting agent in Glasgow, I’d recommend this one. My partner and I had a great experience with Western Lettings. Emily and Catherine in particular were very helpful and responsive whenever we had issues, which was mercifully seldom. 10/10!
Tégan T.
Tégan T.
16:05 30 Jun 21
We were tennants through Western Lettings during the Covid 19 pandemic. Our lease began the day the UK entered lockdown and I am very glad that we were during such difficult times. They were responsive and professional but also empathetic and personal. Have moved and now using another letting agent it has further highlighted the exemplary service they provide. I hope to use them again in the future.
Bethany T.
Bethany T.
16:02 30 Jun 21
Quick in their responses and any problems we had they dealt with immediately. They were always friendly and nothing was ever too much hassle. When leaving our property they were clear in what we needed to do before we left and the whole process. Loved the flat and western lettings - made our house renting experience superb. Very greatful.
john p
john p
09:51 03 Jun 21
I have been with Western Lettings for 3 years as a landlord - and I want to share my very highest recommendation for them. If I could give more than 5* I would. The staff at Western Lettings are exceptional in every way. Throughout my time with Western Lettings, the staff have gone out of their way to support me - it is abundantly clear that for the staff at Western Lettings, this is more than a job... they have genuinely cared for me, and nothing has ever been too much trouble. Throughout this time, letting my house has been stress-free - Western Lettings' communication has been excellent, always keeping me in touch, and they have resolved any issues arising quickly, efficiently and professionally. If you are looking for someone to manage your property, I would encourage you to look no further than Western Lettings and their wonderful staff. Thank you to all at Western Lettings for making my experience such a positive one. It has been a pleasure dealing with you at every turn - from setting up the let, to finding suitable tenants, to managing the property, to ensuring a good handover at the end of tenancy. Hugely appreciated.
Jake M.
Jake M.
14:42 12 May 21
Rented a property with Western for over a year and was by far best experience I have had with a letting agency. Any issues in the property were dealt with quickly and the staff were super friendly and accommodating. Rented with quite a few different agencies in the past and the service Western provided is easily the best.
Niamh F.
Niamh F.
11:27 30 Apr 21
Very professional, always quick to help, quick responses, smooth process
Mark A.
Mark A.
18:28 09 Apr 21
Western Lettings were always very professional and helpful, particularly as I was moving in March 2020 just as everything was locking down. Staff were always responsive and helpful throughout my 12 month tenancy.The only negative thing was the inventory I was provided with as it said everything was perfect with the property and it took me a lot of time to take photos and upload them of things that weren’t perfect (marks on walls etc).Overall, I would highly recommend.
Aleksanteri K.
Aleksanteri K.
15:30 09 Apr 21
Extremely helpful, miles better than other letting agencies I've had experience with. Would recommend.
M C.
M C.
13:35 09 Apr 21
Great experience renting a 2 bedroom flat in the West End, Glasgow. WL responded very quickly to queries and got workers out the same day when electrical issues occurred.
Chris T.
Chris T.
17:31 26 Mar 21
Western Lettings have been absolutely exceptional from day 1. Having relocated to Glasgow, they have been incredibly accommodating towards all of my needs and an absolute pleasure to communicate with. They continue to deliver services that are 2nd to none - and I have zero hesitation in recommending them towards anyone looking to find rental properties in Glasgow.
Lauren R.
Lauren R.
21:56 04 Feb 21
Western Lettings are fantastic! We had a brilliant experience with them - they are a caring, kind and genuine team. We rented with them for a year and a half and they are always there to help with any queries or concerns you may have. Their professionalism and enthusiasm really shines - we recommend them highly!
B J.
B J.
20:10 21 Jan 21
Leased a flat with Western Lettings for about a year and half. Extremely happy with the professional manner, and personable demeanor of all the staff; always a pleasure to communicate with. The agency work as a team with a single contact email that picks up every communication with any concerns or issues dealt with promptness and excellent communication. Been renting for years and Western Letting has topped the list. I highly recommend the agency, and hope to avail their services in the future. Thanks to everyone at Western Letting.
stephen S.
stephen S.
12:01 18 Jan 21
I was a tenant for 10 years and found everyone at Western Lettings professional, good communicators and very helpful. Would recommend them as an lettering agents to anyone.
Mary H.
Mary H.
15:12 13 Jan 21
All the staff at Western Lettings have been so helpful, friendly and professional in all the contact that we have had with them. Nothing has been too much trouble and they have gone out of their way to be so helpful and find ways to do everything while still keeping within all the COVID rules. We would definitely give them 5 stars for everything. The only one we can’t comment on is value because we are tenants and not landlords. But they have been great at bending over backwards to help us so that’s surely worth a lot to landlords to have very happy tenants. We are very grateful to everyone at Western Lettings for all their help and understanding. Thank you very much! Mary
Johannes S.
Johannes S.
19:16 11 Jan 21
Western Lettings provided excellent service from day one until move out by being flexible, very responsive and friendly at all times. They handled requests professionally and in acceptable time frames. Being new to the UK and having no contacts in the country, I initially had difficulty being accepted by a letting agency due to bureaucratic issues, but I felt welcomed by Western Lettings. Thank you.
Andrea P.
Andrea P.
14:33 09 Jan 21
I was their tenant for three years and a half and they were always responsive and professional, prompt when I had an issue and kind in dealing with it.
Johanna B.
Johanna B.
18:53 07 Jan 21
Excellent, friendly and very professional. I recommend letting or renting through Western Lettings.
Danilo A.
Danilo A.
11:47 16 Dec 20
Awesome tenancy agency! They solved all my questions and issues.
Raquel Romero G.
Raquel Romero G.
15:13 26 Nov 20
I have been renting many different properties and therefore dealing with many different letting agencies but I can say that Western Lettings have been with no doubt the best agency I have been dealing with. The team is very nice and helpful, they answer to your queries very quick. They provide a very good service.Thank you very much,Wish you all the best.
jenny C.
jenny C.
13:19 25 Nov 20
Excellent. My first time renting and western Lettings made it easy. Let was agreed within 36 hours of me contacting them. Everything went without a hitch. Any queries or questions I have had have been dealt with in a polite, friendly and very timely fashion. Property is in great condition and they couldn’t have been more helpful. I’ll not look anywhere else if I need to rent again.
Iain D.
Iain D.
20:44 24 Nov 20
My experience and relationship with Western Lettings is amazing - showing themselves to be extremely generous , welcoming and professional. They are more than just a great business, they play a key role in promoting active lifestyles and opportunities for people in the local community. W.L sponsor and support my hockey club (Hillhead Hockey Club) and with this funding it has enabled us to continue to run our organisation and to provide important opportunities for people of all ages in the local, and wider community. Everyone I have engaged with has been extremely personable and easy to get on with, and as such we have forged a great relationship. Thanks for everything!
Jennifer M.
Jennifer M.
16:59 20 Nov 20
Excellent service from start to finish. They found tenants for our Glasgow property really quickly. The whole process was stress free as they dealt with everything. Would highly recommend Western Lettings to anyone looking for property management. Thank you!
Tegan
Tegan
16:37 27 Oct 20
We had Western Lettings as our property managers for 2 and a half years and they were excellent! By far the best letting agents we've ever had.They responded really quickly to our queries and everything was fixed in a timely fashion. At no point were our keys given to anyone without permission (which has happened plenty of times with other letting agents) and we were given proper warning when they needed people to attend the property.At the end of the tenancy check-out went as expected and we were not hit with a million irrational charges for cleaning that was already done or non-existent damage. (This has happened with previous letting agents since they have nothing to lose).I would recommend them to anyone, as they're giving letting agents a good name!
Lewis M.
Lewis M.
14:01 25 Oct 20
Great agency. Super professional. Polar opposite of my last experience with another company!!
Mark D.
Mark D.
06:31 15 Oct 20
We rented a flat via Western Lettings when we were waiting for the renovation of our new property to be completed. The service at all times was professional and efficient, and they are also a great team to deal with. This was especially the case during the COVID lock down.We would have no hesitation using the services of Western Lettings in the future - our experience really was 5 star!
Steve T.
Steve T.
21:29 08 Oct 20
Great service from the team during these unusual covid times. They found a suitable tenant for my home within days of the property hitting the market.
Massimo M.
Massimo M.
17:15 05 Oct 20
I’ve been with this agency for nearly 2 year. The girls are all so really friendly and always reliable. If anything in the house needed fixed they were always ready to help and call somebody out ASAP. Best agency I’ve been so far!
Praveen S.
Praveen S.
16:34 01 Oct 20
We really had the good time and had a great experience. Western Lettings are very supportive and responsive.
The Sick of The Fringe T.
The Sick of The Fringe T.
15:13 23 Sep 20
I don't usually review but really had to say what a great service I've had from Western Lettings today (supported by Catherine who was just excellent).Trying to relocate and find a new home during COVID-19 has brought so much anxiety and I couldn't believe how quickly I was assisted in finding a new place; from locating the right property for my needs, completing referencing at speed to confirming my move date. Having been dealing with mis-information on viewings and lack of transparency on current processes from other agents in the city, I really had to write here to recommend.
owen F.
owen F.
13:22 23 Sep 20
I moved to Western Lettings last year after a poor experience with another agency and have found the service provided by the company to be exemplary. The staff are without exception friendly, efficient and highly professional and the IT systems are outstanding, providing instant access to inspection reports, invoices and compliance certificates. My tenants have also expressed their appreciation for the service provided to them and I consider the company to be setting the benchmark for the highest standards in service to both property owners and tenants. Very highly recommended!
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Google Rating
4.9
Based on 173 reviews
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