Customer Reviews
Our reviews from landlords and tenants reflect the high standard of service we deliver every day. From property management to lettings support, client feedback helps us continually improve while giving you a clear picture of what it’s like to work with us. We’re proud to share real experiences from the people who matter, our customers.
Our letting agent Western Lettings have been super helpful in fixing an issue with our electricity supply recently. The fault was raised on Sunday evening and the team were prompt in assigning the service team. The issue was fixed within the first half of Monday and the electrician was also super impressive with his timely service delivery.
I wanted to leave a review specifically for Mark at Western Lettings because he has been absolutely fantastic over the past 4 years and deserves the recognition!
From day one Mark has always been approachable and happy to help with anything we've needed. Nothing has ever been too much trouble, he always takes the time to answer questions and make sure everything is sorted!
It has genuinely been a pleasure dealing with him over the years and seeing him at flat viewings, always with a smile on his face while remaining professional and putting us at ease straight away if we had any issues or questions.
Having dealt with a few letting agents over the years, I can honestly say Mark has been the best by far!! He sincerely has made such a difference to our renting experience the last few years and it's down to him that we would happily recommend Western Lettings to anyone!
Thank you Mark for all your help over the years. Western Lettings are very very lucky to have you!!
From day one Mark has always been approachable and happy to help with anything we've needed. Nothing has ever been too much trouble, he always takes the time to answer questions and make sure everything is sorted!
It has genuinely been a pleasure dealing with him over the years and seeing him at flat viewings, always with a smile on his face while remaining professional and putting us at ease straight away if we had any issues or questions.
Having dealt with a few letting agents over the years, I can honestly say Mark has been the best by far!! He sincerely has made such a difference to our renting experience the last few years and it's down to him that we would happily recommend Western Lettings to anyone!
Thank you Mark for all your help over the years. Western Lettings are very very lucky to have you!!
Fast, efficient, digital, seamless, timely
Good service.
Hardest company to ever speak to.
As a tenant trying to view a property, I was greeted with an AI Receptionist which didn’t understand me or understand the answers to the questions it was giving me. It resulted me not even physically being able to get through until my second or third attempt. Thankfully they removed this AI however arguably made it worse to contact them.
Now as a tenant trying to view, you’re told to put a note of interest online then it hangs up on you, which is all well and good however when you’re discussing an application you’ve submitted online or a prebooked appointment, you’re scunnered as you cannot get through to them.
As an example, I received a call to discuss a property, the gent left me a voicemail to call them back, but I cannot, and couldn’t make it. But couldn’t get in touch to reschedule?
I have given 2 stars as staff I spoke to are genuinely lovely, however these practises and systems are a reflection of a company that doesn’t want to speak to potential tenants and deliberately make it hard to do business.
Hire a receptionist and train them to qualify customers instead of binning them.
As a tenant trying to view a property, I was greeted with an AI Receptionist which didn’t understand me or understand the answers to the questions it was giving me. It resulted me not even physically being able to get through until my second or third attempt. Thankfully they removed this AI however arguably made it worse to contact them.
Now as a tenant trying to view, you’re told to put a note of interest online then it hangs up on you, which is all well and good however when you’re discussing an application you’ve submitted online or a prebooked appointment, you’re scunnered as you cannot get through to them.
As an example, I received a call to discuss a property, the gent left me a voicemail to call them back, but I cannot, and couldn’t make it. But couldn’t get in touch to reschedule?
I have given 2 stars as staff I spoke to are genuinely lovely, however these practises and systems are a reflection of a company that doesn’t want to speak to potential tenants and deliberately make it hard to do business.
Hire a receptionist and train them to qualify customers instead of binning them.
Fantastic property managers, very responsive to emails and phone calls, friendly and helpful, and easy to request and address concerns or issues. Highly recommend!
First agency that I've used in the UK but they are amazing. Been with them for 1.5 years. Really helpful staff, when I've had to do some maintenance in the property they have an app so you can request support and services are allocated in a timely manner. I highly recommend them. Cheers!
Western lettings handled everything to do with letting out my flat with no issues arising. I’m pleased with the service received.
Been renting from these guys for just under 5 years now.
Quick to respond to any issues/queries we have, really friendly and professional team (thank you Mark!)
Always quick to quell any worries when they arise.
It's rare you get such a good team of landlord and estate agent these days, but here we are!
Thank you again for letting us rent with you!
Quick to respond to any issues/queries we have, really friendly and professional team (thank you Mark!)
Always quick to quell any worries when they arise.
It's rare you get such a good team of landlord and estate agent these days, but here we are!
Thank you again for letting us rent with you!
Been renting with Western Lettings for our fifth year now. The team have been amazing at supporting us right from the start, from having an extra electrical socket installed before we even moved in to having the boiler and fridge replaced quickly and with minimum fuss. The team is quick to respond to any queries or concerns we have and regularly go out of thier way to make sure things are going smoothly in our home. There have been a number of issues that are not the letting agents fault that they have worked hard to help resolve and we couldn't be happier with the service and support the team has given us over the years.
Western Lettings Glasgow have been my property management company for a few years now. They are prompt in managing issues, transparent with any costs being incurred, provide regular statements on rental income/expenses, quick on marketing the property, always available and many more. I am very happy with the service being provided.
I had a great experience with Western Lettings Glasgow Letting Agents. The team was professional, friendly, and very efficient throughout the entire process. They were always quick to respond and kept me well-informed at every stage. Everything was handled smoothly and with great attention to detail. I would highly recommend Western Lettings to anyone looking for a reliable and hassle-free letting service!
I am currently a tenant in a property managed by Western Lettings Glasgow Letting Agents, and I’m very happy with their service. The staff is friendly and professional, and they respond promptly to any queries or maintenance requests. The whole renting process has been smooth and stress-free Highly recommended….
Tony Kirkpatrick who works for Western Lettings was superb from start to finish. He arrived on time, assessed the issue quickly, and got straight to work. The service was efficient and thorough, and the problem was resolved without any fuss. He also shared helpful advice on how to avoid it happening again and what to do if it ever returns. I wouldn’t hesitate to recommend him.
Great communication - friendly, helpful, and quick to respond.
Great letting agency - quick to respond to any queries or issues. Would highly recommend!
I’m very happy with the service provided by Western Lettings – it is genuinely the best agency I have ever rented from. The whole experience has been smooth, professional, and well managed, and the team has always been helpful and responsive. I would highly recommend them to anyone looking to rent.
Amazing service fixed our heating issue with no issues at all
It has been a rare and wonderful experience working with property managers who are so professional, efficient, and considerate. I am truly grateful for your timely responses and for ensuring that all concerns are addressed and resolved quickly.
I look forward to a long-term relationship with your team and will highly recommend Western Letting to others.
I look forward to a long-term relationship with your team and will highly recommend Western Letting to others.
We have been renting with Western Lettings for just over a year now and we couldn't fault the service we have received it has been exceptional! Our Property Manager Kirsty has been attentive and friendly and any small issues we have had with the property have been dealt with quickly and efficiently. We would thoroughly recommend renting with Western Lettings.
I’ve had Western Lettings manage my properties for the past five years, and they’ve been consistently excellent throughout.
They’re incredibly responsive (quick replies every time), and they manage two rental properties for me, from getting them into a marketable condition, to handling ongoing maintenance issues, to dealing with tenant & custom requests professionally and efficiently. They genuinely go the extra mile.
A special mention to Sandra and Abby, who have been fantastic to work with. Professional, helpful, and always on it.
The biggest value they provide is peace of mind. They make property ownership feel effortless, which frees you up to focus on the rest of your life, exactly what you want from a property management firm.
On top of that, everyone I’ve dealt with has been polite, well-trained, and just genuinely decent people. It feels like a strong culture and high standard is clearly set from the top and maintained across the team.
Highly recommend Western Lettings if you want reliable, proactive property management you can trust.
They’re incredibly responsive (quick replies every time), and they manage two rental properties for me, from getting them into a marketable condition, to handling ongoing maintenance issues, to dealing with tenant & custom requests professionally and efficiently. They genuinely go the extra mile.
A special mention to Sandra and Abby, who have been fantastic to work with. Professional, helpful, and always on it.
The biggest value they provide is peace of mind. They make property ownership feel effortless, which frees you up to focus on the rest of your life, exactly what you want from a property management firm.
On top of that, everyone I’ve dealt with has been polite, well-trained, and just genuinely decent people. It feels like a strong culture and high standard is clearly set from the top and maintained across the team.
Highly recommend Western Lettings if you want reliable, proactive property management you can trust.
I have to praise Zoe the property manager for her excellent communication skills and the service she has provided me with. Kept me up to date every step of the way and always very courtious and well mannered. A credit to Western Lettings
We just had Declan over for the gas safety check. He was very thorough and super polite. He also asked us if we had any other issues which we've had even after having scottish gas out (we raised this a few times with western lettings during the house assessments).
Hes come in and sorted the radiators so that we can have heating through the house and assessed the leaking bathroom radiator. He's said that he will raise a job as he is aware of what the problem is. This is something scottish gas where unable to do and we remained without heating in the bathroom since moving in. He has now set that up for us as well.
He really took some extra time to help us and sort things out and was very thorough. Can't thank him enough. It's clear he knows what he's doing.
Hes come in and sorted the radiators so that we can have heating through the house and assessed the leaking bathroom radiator. He's said that he will raise a job as he is aware of what the problem is. This is something scottish gas where unable to do and we remained without heating in the bathroom since moving in. He has now set that up for us as well.
He really took some extra time to help us and sort things out and was very thorough. Can't thank him enough. It's clear he knows what he's doing.
Their service has been excellent throughout. Before working with them, I rented from two private landlords directly and also used another letting agent, but Western Letting has been the best experience by far. They have been professional, helpful, and quick to respond whenever I’ve needed support.
I would happily recommend them.
I would happily recommend them.
I had a wonderful experience dealing with Western Lettings they were very cooperative and professional especially their manager Sandra Munro she spent a good deal of time sifting through a number of buy to let prospects and gave me very crucial professional advise on which would be the best. The service I have received from this company had been second to none and I would highly recommend them.
The entire team at Western Lettings have always been there for me as a tenant, even from the booking of the first viewing. Ive lived in my home for over 2 years now and the team have always been kind, attentive, and available for any kind of issue to get a prompt resolution. Not only have they helped me through the process from day one, but have made the experience hassle free and convenient.
Thanks to the whole team for your continued support!
Thanks to the whole team for your continued support!
I had an excellent experience with Western lettings. Their service was too good and I’m fully satisfied with the way everything was handled. The team was very professional, friendly, and helpful throughout the whole process. Communication was clear and smooth, and they made everything simple and stress-free. The welcome box was a lovely surprise and a very thoughtful touch. I would highly recommend their services to anyone looking for a reliable and supportive letting agent.
Spot on , first time every time , competent , transparent , trustworthy , they take over all the hussle and provide excellent service and peace of mind ....real peace of mind - being their clients
Very helpful team. Made our move in as seamless as possible and were very responsive by email if we had any questions
Very professional staff and best service
Friendly and professional staff at Western Lettings who handle any issues or tenant concerns quickly and efficiently
Western Lettings are always attentive to any issues on the rare occasions they do rise and promptly resolve the issue. Additionally they are very non-intrusive and rarely request access other than for routine inspections. I Would recommend going with them for future lettings as I don't have a negative comment to make (which is rare for me).
I’ve had a fantastic experience with Western Lettings. From start to finish, everything was handled in a professional and friendly manner. The whole process of securing my flat was smooth, transparent, and stress-free.
A special thank you to Mark, who went above and beyond to make the experience seamless. He was approachable, responsive, and always happy to answer any questions I had, which really made a difference.
I would highly recommend Western Lettings to anyone looking for a reliable and supportive letting agency. Thanks again to Mark and the team for making the move such a positive experience!
A special thank you to Mark, who went above and beyond to make the experience seamless. He was approachable, responsive, and always happy to answer any questions I had, which really made a difference.
I would highly recommend Western Lettings to anyone looking for a reliable and supportive letting agency. Thanks again to Mark and the team for making the move such a positive experience!
Excellent experience; prompt and informative service made for a smooth move-in, while comprehensive information sheets ensured no difficulties using the property and its amenities (e.g. how appliances work).
Property was accurate to the virtual viewing and all details were upfront. Easiest and least-hassle experience I've had with a letting agent upon move-in.
Property was accurate to the virtual viewing and all details were upfront. Easiest and least-hassle experience I've had with a letting agent upon move-in.
As a tenant, I had the best experience with Western Lettings. The staff were professional and always helpful, and any issues we raised were dealt with efficiently.
Western Lettings was very helpful when I was searching for a flat, and were efficient in processing prospective tenants and applications. Lucy especially was incredibly patient and supportive with the process, and was a huge help in answering all my questions and providing prompt updates!
First class service. I let out my property for a year with Western and had nothing but positive experiences and engagement with the team. The post-tenancy clean left my oven sparkling like new. A very efficient, transparent and professional business.
All the renting process was clear and transparent. All the questions before and after the moving were addressed rapidly. Would trust them again.
Great job! Quick and very professional!
Declan Sweeney is an absolute professional! He arrived on time, quickly assessed the issue (even gathering crucial information from us), and delivered outstanding service. He not only fixed the problem efficiently but also provided valuable advice on preventing future occurrences and what to do if it ever reappears. Highly recommend!
I contract cleaning services to Western Lettings and have found them a great company to work with. The job system is easy to understand and the staff are friendly and professional. Always on hand to answer any questions and no issues surrounding invoicing, payments etc………Hope to continue working alongside Western Lettings for the foreseeable future!
Western Lettings was super helpful throughout my tenancy. Super professional to deal with, clear communication with lots of notice for any checks required and helpful if any issues arose with the property. Problems were promptly and efficiently dealt with. I would recommend them to any potential tenant.
Western Lettings are the most professional and efficient letting agent I’ve experienced. After staying in a property with them for over 4 years it is easy to see how much they strive to put their tenants first and offer endless support through any circumstance. Their communication, systems and processes are wonderful making it simple and easy to raise maintenance requests - which are always dealt with effectively.
All the staff I have dealt with have been super professional, however a special thanks must go to India, the property manager. She has always been available to deal with any queries or problems, in a friendly and quick manner. As the tenancy ended she was super with handling the move out, keeping us well informed and making it a seamless process from start to finish.
I would highly recommend Western as they put their tenants first and have processes in place for every scenario, making life simple. Thank-you again!
All the staff I have dealt with have been super professional, however a special thanks must go to India, the property manager. She has always been available to deal with any queries or problems, in a friendly and quick manner. As the tenancy ended she was super with handling the move out, keeping us well informed and making it a seamless process from start to finish.
I would highly recommend Western as they put their tenants first and have processes in place for every scenario, making life simple. Thank-you again!
