Reviews and Testimonials

This is what our landlords and tenants say about working with us.

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What People Are Saying About Us

Independent Google Reviews

4.8
Kirsty T.
9 hours ago
Been renting from these guys for just under 5 years now.
Quick to respond to any issues/queries we have, really friendly and professional team (thank you Mark!)

Always quick to quell any worries when they arise.

It's rare you get such a good team of landlord and estate agent these days, but here we are!

Thank you again for letting us rent with you!
MangaVally
9 hours ago
Been renting with Western Lettings for our fifth year now. The team have been amazing at supporting us right from the start, from having an extra electrical socket installed before we even moved in to having the boiler and fridge replaced quickly and with minimum fuss. The team is quick to respond to any queries or concerns we have and regularly go out of thier way to make sure things are going smoothly in our home. There have been a number of issues that are not the letting agents fault that they have worked hard to help resolve and we couldn't be happier with the service and support the team has given us over the years.
Girish S.
2 weeks ago
Western Lettings Glasgow have been my property management company for a few years now. They are prompt in managing issues, transparent with any costs being incurred, provide regular statements on rental income/expenses, quick on marketing the property, always available and many more. I am very happy with the service being provided.
It,s me O.
2 weeks ago
I had a great experience with Western Lettings Glasgow Letting Agents. The team was professional, friendly, and very efficient throughout the entire process. They were always quick to respond and kept me well-informed at every stage. Everything was handled smoothly and with great attention to detail. I would highly recommend Western Lettings to anyone looking for a reliable and hassle-free letting service!
Shivam S.
2 weeks ago
I am currently a tenant in a property managed by Western Lettings Glasgow Letting Agents, and I’m very happy with their service. The staff is friendly and professional, and they respond promptly to any queries or maintenance requests. The whole renting process has been smooth and stress-free Highly recommended….
dorota P.
1 month ago
Tony Kirkpatrick who works for Western Lettings was superb from start to finish. He arrived on time, assessed the issue quickly, and got straight to work. The service was efficient and thorough, and the problem was resolved without any fuss. He also shared helpful advice on how to avoid it happening again and what to do if it ever returns. I wouldn’t hesitate to recommend him.
Tea Sallstedt E.
1 month ago
Great communication - friendly, helpful, and quick to respond.
Malcolm
1 month ago
Great letting agency - quick to respond to any queries or issues. Would highly recommend!
RUQAYYAH A.
2 months ago
I’m very happy with the service provided by Western Lettings – it is genuinely the best agency I have ever rented from. The whole experience has been smooth, professional, and well managed, and the team has always been helpful and responsive. I would highly recommend them to anyone looking to rent.
Shanelle M.
2 months ago
Amazing service fixed our heating issue with no issues at all
Noeleen P.
2 months ago
It has been a rare and wonderful experience working with property managers who are so professional, efficient, and considerate. I am truly grateful for your timely responses and for ensuring that all concerns are addressed and resolved quickly.

I look forward to a long-term relationship with your team and will highly recommend Western Letting to others.
Joanne R.
2 months ago
We have been renting with Western Lettings for just over a year now and we couldn't fault the service we have received it has been exceptional! Our Property Manager Kirsty has been attentive and friendly and any small issues we have had with the property have been dealt with quickly and efficiently. We would thoroughly recommend renting with Western Lettings.
Lugia S.
2 months ago
I’ve had Western Lettings manage my properties for the past five years, and they’ve been consistently excellent throughout.

They’re incredibly responsive (quick replies every time), and they manage two rental properties for me, from getting them into a marketable condition, to handling ongoing maintenance issues, to dealing with tenant & custom requests professionally and efficiently. They genuinely go the extra mile.

A special mention to Sandra and Abby, who have been fantastic to work with. Professional, helpful, and always on it.

The biggest value they provide is peace of mind. They make property ownership feel effortless, which frees you up to focus on the rest of your life, exactly what you want from a property management firm.

On top of that, everyone I’ve dealt with has been polite, well-trained, and just genuinely decent people. It feels like a strong culture and high standard is clearly set from the top and maintained across the team.

Highly recommend Western Lettings if you want reliable, proactive property management you can trust.
gary M.
3 months ago
I have to praise Zoe the property manager for her excellent communication skills and the service she has provided me with. Kept me up to date every step of the way and always very courtious and well mannered. A credit to Western Lettings
Simmy L.
3 months ago
We just had Declan over for the gas safety check. He was very thorough and super polite. He also asked us if we had any other issues which we've had even after having scottish gas out (we raised this a few times with western lettings during the house assessments).

Hes come in and sorted the radiators so that we can have heating through the house and assessed the leaking bathroom radiator. He's said that he will raise a job as he is aware of what the problem is. This is something scottish gas where unable to do and we remained without heating in the bathroom since moving in. He has now set that up for us as well.

He really took some extra time to help us and sort things out and was very thorough. Can't thank him enough. It's clear he knows what he's doing.
Willy O.
3 months ago
Their service has been excellent throughout. Before working with them, I rented from two private landlords directly and also used another letting agent, but Western Letting has been the best experience by far. They have been professional, helpful, and quick to respond whenever I’ve needed support.

I would happily recommend them.

Our Landlord Pledge

We understand that the industry we’re in has a reputational issue and our mission is to make renting better. Here are just a few of the ways in which we guarantee we will do that.

With our guarantees in place, you don’t need to worry about two of the most common bugbears with letting agents: poor communication and mistakes.

If we mess up, we mop up

If we make an error that results in a financial loss for you, we will make good the loss as well as compensate you for the hassle.

We guarantee to answer your call within six rings

Our calls are automatically routed to voicemail after six rings. If you call us and we fail to answer before your call goes to voicemail, we will refund one months’ management fee.

We guarantee to respond to your emails on the same day

If you send us an email before 4:30pm on a business day you will receive a response on the same day. If we fail to respond, we will refund one months’ management fee.

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