Stress-free Property Letting Starts Here

Tony Kirkpatrick who works for Western Lettings was superb from start to finish. He arrived on time, assessed the issue quickly, and got straight to work. The service was efficient and thorough, and the problem was resolved without any fuss. He also shared helpful advice on how to avoid it happening again and what to do if it ever returns. I wouldn’t hesitate to recommend him.

I’m very happy with the service provided by Western Lettings – it is genuinely the best agency I have ever rented from. The whole experience has been smooth, professional, and well managed, and the team has always been helpful and responsive. I would highly recommend them to anyone looking to rent.

3 days ago
LANDLORDS BEWARE!
Review #2 February 2026
In spite of repeated complaints to WL regarding tenants, who are my neighbours, holding regular noisy,disruptive parties and large social gatherings, no effective action has been taken. These parties last from early evening into the small hours of the morning.with loud music,raised voices, doors banging, noisy guests leaving in taxis at 3/4 in the morning.
Having repeatedly been advised to contact Council
I finally, recently, lodged a formal complaint.
WL were contacted by the investigating officerr but obviously continued to play down the severity of the nuisance caused by their tenants. As a result the case was closed with no actionable response from the Council.
I am in my seventies with health conditions and yet I receive no support or sympathy from WL.
When the tenants are not having parties they are playing loud video games under my front bedroom.
I am regularly disturbed by loud noises during the night.
I have had five years of this treatment.
Last night they had another gathering with loud music and voices lasting until 4.30 a.m.
I am disgusted with how WL has managed this ongoing situation.
This is the class of tenants WL rents to.
Landlords beware!

Review #1 2025

I have the misfortune to live in the same building as a flat let by Western Lettings.

Since the beginning of the current tenants residence I have had occasion to contact WL with a number of concerns. For the most part the issues raised were resolved to a fairly acceptable degree. However one recurring issue i.e.regular noisy, disruptive all night parties held by the tenants has never been dealt with satisfactorily or effectively enough to prevent them happening time and time again.
The most that has been done on these occasions is to politely request that the tenants refrain from causing neighbours upset or disturbance.
Each time I have raised the issue I have been told to refer my concerns/complaint to the appropriate authority viz. Police and/or Council. I have done so and been told to go back to the landlord/ letting agents.That without proof e.g.sound recordings, etc. there is little they can do.
Quite a 'Catch 22'" situation!
Last weekend I was forced to endure yet another all night party.
The noise persisted into the early hours, well beyond the accepted 11p.m. curfew.
I contacted WL about it and after having "reviewed.the matters" they advised me that the "matter is now closed." Again telling me to report directly to the local authority.
They closed their last email to me with the following: "We will not be responding to further correspondence regarding this property".
Essentially, in my opinion, I am being told to go away and not bother them again.
Of course , I will not accept this rebuttal and intend seeking advice as to how I should proceed.

So, given my personal experience, I would advise anyone living next to a Western Lettings property to be aware of their policy response in such a situation and be ready to take matters further with the authorities should the need arise.

Highly unprofessional. Agent couldn't even explain where the gas meter was... then when I asked to submit an application I was denied this opportunity. Agency stalled for a week 'waiting for the landlord' before telling me I was unsuccessful (even though I couldn't submit an application).

I’ve had Western Lettings manage my properties for the past five years, and they’ve been consistently excellent throughout.

They’re incredibly responsive (quick replies every time), and they manage two rental properties for me, from getting them into a marketable condition, to handling ongoing maintenance issues, to dealing with tenant & custom requests professionally and efficiently. They genuinely go the extra mile.

A special mention to Sandra and Abby, who have been fantastic to work with. Professional, helpful, and always on it.

The biggest value they provide is peace of mind. They make property ownership feel effortless, which frees you up to focus on the rest of your life, exactly what you want from a property management firm.

On top of that, everyone I’ve dealt with has been polite, well-trained, and just genuinely decent people. It feels like a strong culture and high standard is clearly set from the top and maintained across the team.

Highly recommend Western Lettings if you want reliable, proactive property management you can trust.

I have to praise Zoe the property manager for her excellent communication skills and the service she has provided me with. Kept me up to date every step of the way and always very courtious and well mannered. A credit to Western Lettings

We just had Declan over for the gas safety check. He was very thorough and super polite. He also asked us if we had any other issues which we've had even after having scottish gas out (we raised this a few times with western lettings during the house assessments).

Hes come in and sorted the radiators so that we can have heating through the house and assessed the leaking bathroom radiator. He's said that he will raise a job as he is aware of what the problem is. This is something scottish gas where unable to do and we remained without heating in the bathroom since moving in. He has now set that up for us as well.

He really took some extra time to help us and sort things out and was very thorough. Can't thank him enough. It's clear he knows what he's doing.

Their service has been excellent throughout. Before working with them, I rented from two private landlords directly and also used another letting agent, but Western Letting has been the best experience by far. They have been professional, helpful, and quick to respond whenever I’ve needed support.

I would happily recommend them.

I had a wonderful experience dealing with Western Lettings they were very cooperative and professional especially their manager Sandra Munro she spent a good deal of time sifting through a number of buy to let prospects and gave me very crucial professional advise on which would be the best. The service I have received from this company had been second to none and I would highly recommend them.

The entire team at Western Lettings have always been there for me as a tenant, even from the booking of the first viewing. Ive lived in my home for over 2 years now and the team have always been kind, attentive, and available for any kind of issue to get a prompt resolution. Not only have they helped me through the process from day one, but have made the experience hassle free and convenient.

Thanks to the whole team for your continued support!