Reviews and Testimonials

This is what our landlords and tenants say about working with us.

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What People Are Saying About Us

Independent Google Reviews

4.8
Shivam S.
3 days ago
I am currently a tenant in a property managed by Western Lettings Glasgow Letting Agents, and I’m very happy with their service. The staff is friendly and professional, and they respond promptly to any queries or maintenance requests. The whole renting process has been smooth and stress-free Highly recommended….
dorota P.
3 weeks ago
Tony Kirkpatrick who works for Western Lettings was superb from start to finish. He arrived on time, assessed the issue quickly, and got straight to work. The service was efficient and thorough, and the problem was resolved without any fuss. He also shared helpful advice on how to avoid it happening again and what to do if it ever returns. I wouldn’t hesitate to recommend him.
Tea Sallstedt E.
4 weeks ago
Great communication - friendly, helpful, and quick to respond.
Malcolm
1 month ago
Great letting agency - quick to respond to any queries or issues. Would highly recommend!
RUQAYYAH A.
1 month ago
I’m very happy with the service provided by Western Lettings – it is genuinely the best agency I have ever rented from. The whole experience has been smooth, professional, and well managed, and the team has always been helpful and responsive. I would highly recommend them to anyone looking to rent.
Shanelle M.
1 month ago
Amazing service fixed our heating issue with no issues at all
Noeleen P.
1 month ago
It has been a rare and wonderful experience working with property managers who are so professional, efficient, and considerate. I am truly grateful for your timely responses and for ensuring that all concerns are addressed and resolved quickly.

I look forward to a long-term relationship with your team and will highly recommend Western Letting to others.
Joanne R.
1 month ago
We have been renting with Western Lettings for just over a year now and we couldn't fault the service we have received it has been exceptional! Our Property Manager Kirsty has been attentive and friendly and any small issues we have had with the property have been dealt with quickly and efficiently. We would thoroughly recommend renting with Western Lettings.
Lugia S.
2 months ago
I’ve had Western Lettings manage my properties for the past five years, and they’ve been consistently excellent throughout.

They’re incredibly responsive (quick replies every time), and they manage two rental properties for me, from getting them into a marketable condition, to handling ongoing maintenance issues, to dealing with tenant & custom requests professionally and efficiently. They genuinely go the extra mile.

A special mention to Sandra and Abby, who have been fantastic to work with. Professional, helpful, and always on it.

The biggest value they provide is peace of mind. They make property ownership feel effortless, which frees you up to focus on the rest of your life, exactly what you want from a property management firm.

On top of that, everyone I’ve dealt with has been polite, well-trained, and just genuinely decent people. It feels like a strong culture and high standard is clearly set from the top and maintained across the team.

Highly recommend Western Lettings if you want reliable, proactive property management you can trust.
gary M.
2 months ago
I have to praise Zoe the property manager for her excellent communication skills and the service she has provided me with. Kept me up to date every step of the way and always very courtious and well mannered. A credit to Western Lettings
Simmy L.
3 months ago
We just had Declan over for the gas safety check. He was very thorough and super polite. He also asked us if we had any other issues which we've had even after having scottish gas out (we raised this a few times with western lettings during the house assessments).

Hes come in and sorted the radiators so that we can have heating through the house and assessed the leaking bathroom radiator. He's said that he will raise a job as he is aware of what the problem is. This is something scottish gas where unable to do and we remained without heating in the bathroom since moving in. He has now set that up for us as well.

He really took some extra time to help us and sort things out and was very thorough. Can't thank him enough. It's clear he knows what he's doing.
Willy O.
3 months ago
Their service has been excellent throughout. Before working with them, I rented from two private landlords directly and also used another letting agent, but Western Letting has been the best experience by far. They have been professional, helpful, and quick to respond whenever I’ve needed support.

I would happily recommend them.
Brother J.
3 months ago
I had a wonderful experience dealing with Western Lettings they were very cooperative and professional especially their manager Sandra Munro she spent a good deal of time sifting through a number of buy to let prospects and gave me very crucial professional advise on which would be the best. The service I have received from this company had been second to none and I would highly recommend them.
Michael B.
3 months ago
The entire team at Western Lettings have always been there for me as a tenant, even from the booking of the first viewing. Ive lived in my home for over 2 years now and the team have always been kind, attentive, and available for any kind of issue to get a prompt resolution. Not only have they helped me through the process from day one, but have made the experience hassle free and convenient.

Thanks to the whole team for your continued support!
Antony Maxwell F.
4 months ago
I had an excellent experience with Western lettings. Their service was too good and I’m fully satisfied with the way everything was handled. The team was very professional, friendly, and helpful throughout the whole process. Communication was clear and smooth, and they made everything simple and stress-free. The welcome box was a lovely surprise and a very thoughtful touch. I would highly recommend their services to anyone looking for a reliable and supportive letting agent.
IG
4 months ago
Spot on , first time every time , competent , transparent , trustworthy , they take over all the hussle and provide excellent service and peace of mind ....real peace of mind - being their clients

Our Landlord Pledge

We understand that the industry we’re in has a reputational issue and our mission is to make renting better. Here are just a few of the ways in which we guarantee we will do that.

With our guarantees in place, you don’t need to worry about two of the most common bugbears with letting agents: poor communication and mistakes.

If we mess up, we mop up

If we make an error that results in a financial loss for you, we will make good the loss as well as compensate you for the hassle.

We guarantee to answer your call within six rings

Our calls are automatically routed to voicemail after six rings. If you call us and we fail to answer before your call goes to voicemail, we will refund one months’ management fee.

We guarantee to respond to your emails on the same day

If you send us an email before 4:30pm on a business day you will receive a response on the same day. If we fail to respond, we will refund one months’ management fee.

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