ESTAS 2018

After entering the 2018 ESTAS we were overwhelmed by the amazing votes we received from both our landlords and tenants. The voting is now closed however I have shared some of our comments we received below.

Managed Landlord

The staff are always really helpful and friendly and every interaction I have had with them in the year since moving in has been exceptional. They are the best letting agent I have ever dealt with.

Managed Landlord

Have been with Western Lettings for 7 years, top service throughout. Hassle-free and great to deal with. Have handled a couple of big issues (leaking roofs etc) with total professionalism.

Tenant

My parents have used Western Lettings from when they were a relatively young company and I am glad to now rent my flat through them too. They offer a fair and transparent service. 100% recommend!

Tenant

Staff are always so helpful and attentive. If we have any questions or issues they respond so quickly which is a real pleasure. Western Lettings has definitely been the best letting we’ve had! Thanks.

Managed Landlord

Quick to respond to all queries, strive to solve all issues to everyone’s satisfaction, really take the hassle out of letting a flat. Vet all potential tenants thoroughly.

Managed Landlord

Fantastic agency who have gone above and beyond their duties many times. I couldn’t recommend them more!!

Managed Landlord

Jack and the team provide a first class service. From the very first day he answered his phone on a Sunday morning, I knew there was something special about his and his team’s customer service ethos.

THE RESULTS WILL BE ANNOUNCED IN MARCH!

Google Rating

4.8

Based on 217 reviews

Western Lettings

4.8

Marcela K.

1701423017

The Property Management department at Western Lettings, under the guidance of Matt, has truly left a lasting positive impression. Matt and his team have demonstrated an impressive level of expertise, consistently showcasing their knowledge, responsiveness, and utmost professionalism. Working with them has been an absolute pleasure.

Steve M.

1699864672

I had one flat, managed by Western Lettings, which lasted almost 6 years. I never felt having the one flat, that I was treated any different to a person having many properties. The whole experience was excellent. All the staff were happy to help with any requests. Problems were dealt and communication between me and the tenant through the staff was prompt and professional. I would recommend Western Lettings to anyone looking to rent out a property

Nikhil N.

1695931338

★★★★★ Special thanks to KIRSTY and SARAH!!! What an excellent service they've provided as our letting agent!! Their expertise, responsiveness, and professionalism have made our rental experience seamless and enjoyable. Their portal to report complaints works seamlessly, moreover they get it fixed promptly.House leaving process was also seamless, unlike other landlords/letting agents who put unnecessary charges/fees and try to steal your safe deposits, Western Lettings did not charge me for cleaning fees. However we left the house in well condition.

Fraser B.

1695325325

As a new landlord, I wanted to make sure I chose the right letting agency to represent me. I'm happy with the values Western Lettings have displayed in the first few months.The process of setting up the property and securing tenants was made straightforward and they communicated well throughout.There was only a slight hiccup with being double billed for the cleaning fee, which took a little time to resolve. A maintenance issue was also raised by the tenants, which I'm waiting to see quotes from their chosen contractor for.So far I have every faith they will resolve the maintenance issue to a high standard deserving of the 5th star

Kavan B.

1694467301

I've been using Western Lettings for over a year now and I'm so glad I chose them.Exceptionally high standards in terms of professionalism and customer service.They always respond to emails within about ten minutes and phone calls are always answered.I wish more companies had their ethos and standards.I honestly can't fault them.It's a small price to pay so I can sleep easier and not worry about my property.Many thanks to the team and their great leader, Jack.

Taryn

1690980551

I rented with Western during the pandemic and they were great and always respond quickly.

sandrine C.

1689429878

An extremely professional agency, trustful and always willing to help its tenants.

L T

1682603747

Responsive, polite, efficient, trustworthy. I cannot rate Western Lettings highly enough. As a landlord, I have been very satisfied with their services and grateful when they have organised repairs, gas checks etc for reasonable fees.

Martin S.

1677235155

Excellent letting agents. They deliver on everything they promise. Flawless.

Amanda W.

1674127924

Great agents! Very helpful...nothing a problem...lovely to deal with. Swift responses to any queries...excellent experience. And a lovely flat...thank you!

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