Case Study: A letting agent that understands the long game
Morag had experienced the realities of long-term letting firsthand, from changing markets to the uncertainty landlords faced during the pandemic. What stood out about Western Lettings was the care taken in choosing tenants and the honest, straightforward approach to communication.
Rather than treating lettings like a transaction, the focus was on creating stable tenancies that worked for both landlord and tenant. Through difficult periods, Western Lettings provided practical advice, responsive support and consistent management that helped protect both the property and the investment behind it. For landlords looking for long-term confidence rather than short-term fixes, that difference matters.
Our letting agent Western Lettings have been super helpful in fixing an issue with our electricity supply recently. The fault was raised on Sunday evening and the team were prompt in assigning the service team. The issue was fixed within the first half of Monday and the electrician was also super impressive with his timely service delivery.
I wanted to leave a review specifically for Mark at Western Lettings because he has been absolutely fantastic over the past 4 years and deserves the recognition!
From day one Mark has always been approachable and happy to help with anything we've needed. Nothing has ever been too much trouble, he always takes the time to answer questions and make sure everything is sorted!
It has genuinely been a pleasure dealing with him over the years and seeing him at flat viewings, always with a smile on his face while remaining professional and putting us at ease straight away if we had any issues or questions.
Having dealt with a few letting agents over the years, I can honestly say Mark has been the best by far!! He sincerely has made such a difference to our renting experience the last few years and it's down to him that we would happily recommend Western Lettings to anyone!
Thank you Mark for all your help over the years. Western Lettings are very very lucky to have you!!
From day one Mark has always been approachable and happy to help with anything we've needed. Nothing has ever been too much trouble, he always takes the time to answer questions and make sure everything is sorted!
It has genuinely been a pleasure dealing with him over the years and seeing him at flat viewings, always with a smile on his face while remaining professional and putting us at ease straight away if we had any issues or questions.
Having dealt with a few letting agents over the years, I can honestly say Mark has been the best by far!! He sincerely has made such a difference to our renting experience the last few years and it's down to him that we would happily recommend Western Lettings to anyone!
Thank you Mark for all your help over the years. Western Lettings are very very lucky to have you!!
Fast, efficient, digital, seamless, timely
Good service.
Hardest company to ever speak to.
As a tenant trying to view a property, I was greeted with an AI Receptionist which didn’t understand me or understand the answers to the questions it was giving me. It resulted me not even physically being able to get through until my second or third attempt. Thankfully they removed this AI however arguably made it worse to contact them.
Now as a tenant trying to view, you’re told to put a note of interest online then it hangs up on you, which is all well and good however when you’re discussing an application you’ve submitted online or a prebooked appointment, you’re scunnered as you cannot get through to them.
As an example, I received a call to discuss a property, the gent left me a voicemail to call them back, but I cannot, and couldn’t make it. But couldn’t get in touch to reschedule?
I have given 2 stars as staff I spoke to are genuinely lovely, however these practises and systems are a reflection of a company that doesn’t want to speak to potential tenants and deliberately make it hard to do business.
Hire a receptionist and train them to qualify customers instead of binning them.
As a tenant trying to view a property, I was greeted with an AI Receptionist which didn’t understand me or understand the answers to the questions it was giving me. It resulted me not even physically being able to get through until my second or third attempt. Thankfully they removed this AI however arguably made it worse to contact them.
Now as a tenant trying to view, you’re told to put a note of interest online then it hangs up on you, which is all well and good however when you’re discussing an application you’ve submitted online or a prebooked appointment, you’re scunnered as you cannot get through to them.
As an example, I received a call to discuss a property, the gent left me a voicemail to call them back, but I cannot, and couldn’t make it. But couldn’t get in touch to reschedule?
I have given 2 stars as staff I spoke to are genuinely lovely, however these practises and systems are a reflection of a company that doesn’t want to speak to potential tenants and deliberately make it hard to do business.
Hire a receptionist and train them to qualify customers instead of binning them.
Fantastic property managers, very responsive to emails and phone calls, friendly and helpful, and easy to request and address concerns or issues. Highly recommend!
First agency that I've used in the UK but they are amazing. Been with them for 1.5 years. Really helpful staff, when I've had to do some maintenance in the property they have an app so you can request support and services are allocated in a timely manner. I highly recommend them. Cheers!
Western lettings handled everything to do with letting out my flat with no issues arising. I’m pleased with the service received.
