Case Study: A letting agent that understands the long game
Morag had experienced the realities of long-term letting firsthand, from changing markets to the uncertainty landlords faced during the pandemic. What stood out about Western Lettings was the care taken in choosing tenants and the honest, straightforward approach to communication.
Rather than treating lettings like a transaction, the focus was on creating stable tenancies that worked for both landlord and tenant. Through difficult periods, Western Lettings provided practical advice, responsive support and consistent management that helped protect both the property and the investment behind it. For landlords looking for long-term confidence rather than short-term fixes, that difference matters.
Fast, efficient, digital, seamless, timely
Good service.
Hardest company to ever speak to.
As a tenant trying to view a property, I was greeted with an AI Receptionist which didn’t understand me or understand the answers to the questions it was giving me. It resulted me not even physically being able to get through until my second or third attempt. Thankfully they removed this AI however arguably made it worse to contact them.
Now as a tenant trying to view, you’re told to put a note of interest online then it hangs up on you, which is all well and good however when you’re discussing an application you’ve submitted online or a prebooked appointment, you’re scunnered as you cannot get through to them.
As an example, I received a call to discuss a property, the gent left me a voicemail to call them back, but I cannot, and couldn’t make it. But couldn’t get in touch to reschedule?
I have given 2 stars as staff I spoke to are genuinely lovely, however these practises and systems are a reflection of a company that doesn’t want to speak to potential tenants and deliberately make it hard to do business.
Hire a receptionist and train them to qualify customers instead of binning them.
As a tenant trying to view a property, I was greeted with an AI Receptionist which didn’t understand me or understand the answers to the questions it was giving me. It resulted me not even physically being able to get through until my second or third attempt. Thankfully they removed this AI however arguably made it worse to contact them.
Now as a tenant trying to view, you’re told to put a note of interest online then it hangs up on you, which is all well and good however when you’re discussing an application you’ve submitted online or a prebooked appointment, you’re scunnered as you cannot get through to them.
As an example, I received a call to discuss a property, the gent left me a voicemail to call them back, but I cannot, and couldn’t make it. But couldn’t get in touch to reschedule?
I have given 2 stars as staff I spoke to are genuinely lovely, however these practises and systems are a reflection of a company that doesn’t want to speak to potential tenants and deliberately make it hard to do business.
Hire a receptionist and train them to qualify customers instead of binning them.
Fantastic property managers, very responsive to emails and phone calls, friendly and helpful, and easy to request and address concerns or issues. Highly recommend!
First agency that I've used in the UK but they are amazing. Been with them for 1.5 years. Really helpful staff, when I've had to do some maintenance in the property they have an app so you can request support and services are allocated in a timely manner. I highly recommend them. Cheers!
Western lettings handled everything to do with letting out my flat with no issues arising. I’m pleased with the service received.
Been renting from these guys for just under 5 years now.
Quick to respond to any issues/queries we have, really friendly and professional team (thank you Mark!)
Always quick to quell any worries when they arise.
It's rare you get such a good team of landlord and estate agent these days, but here we are!
Thank you again for letting us rent with you!
Quick to respond to any issues/queries we have, really friendly and professional team (thank you Mark!)
Always quick to quell any worries when they arise.
It's rare you get such a good team of landlord and estate agent these days, but here we are!
Thank you again for letting us rent with you!
Been renting with Western Lettings for our fifth year now. The team have been amazing at supporting us right from the start, from having an extra electrical socket installed before we even moved in to having the boiler and fridge replaced quickly and with minimum fuss. The team is quick to respond to any queries or concerns we have and regularly go out of thier way to make sure things are going smoothly in our home. There have been a number of issues that are not the letting agents fault that they have worked hard to help resolve and we couldn't be happier with the service and support the team has given us over the years.
Western Lettings Glasgow have been my property management company for a few years now. They are prompt in managing issues, transparent with any costs being incurred, provide regular statements on rental income/expenses, quick on marketing the property, always available and many more. I am very happy with the service being provided.
